As an online retailer this company is extremely efficient at taking orders, dispatching the same after swiftly taking payment. However, should there be the need to return a purchase, this is when the returns policy fails. Even though the returned item is confirmed received The House of Bruar seem most reluctant to release refund monies without the need for the consumer seeking the assistance of PayPal or credit cards companies. Therefore it would be most foolish to trade with this company without protecting your method of paying for the goods. Be aware of this retailer.