“I think describing hunter wellingtons as british is not true or fair to customers who want to buy british. They are made in China and Vietnam. We need to be honest about the origins and quality of products on offer please do not try to hood wink us into buying inferior products by disguising them as british.”
“I bought two blouses online, one called the "Flora Blouse" and the other the "Stretch Cotton Stand Collar Frill Blouse." I am incredulous at the really bad sizing! The Flora Blouse cuffs are 33cm around, and the sleeves are really long! It hangs like an old sack. I wonder if they have quality control because both blouses are poorly cut resulting in a terrible fit although the fabric is of average quality. Because I live in Canada, and House of Bruar has a poor return policy, the cost of returning these two blouses is prohibitive. Fortunately, I am a good seamstress and will tailor the blouses accordingly. I will NEVER buy anything from them again. Ever. Buyer beware.”
“I ordered a waist coat and tried it on once. The stitching was so shoddy on the snugging bet in the back, the belt just came off. I know the tailoring is done in Bulgarian, while house of Bruar used UK materials, but wow! I didn’t even wear it once. Very disappointed.”
“We arrived to the Men’s department of House of Bruar in need of a head to toe outfit for my husband.
Jason helped us every step of the way and his eye for detail was exceptional.
He really made the whole process very easy and amazingly stress free!
Thank you again.”
“I have spent many thousands of pounds with this brand over the years and have always been a strong advocate for their products. Unfortunately, my recent experience with their customer service and after-sales support has completely changed my opinion.
Three pairs of trousers that I purchased developed tears/defects after normal office use. As requested by the company, I returned the items for inspection, expecting at the very least a constructive discussion about a repair, replacement, or some form of goodwill gesture. Instead, they completely refused to repair, replace, or assist in any way.
What was even more disappointing was the way the matter was handled. After sending the trousers back, I waited an entire month without receiving any update. I eventually had to call to enquire about the status of my case and was told that someone would call me back. Nobody ever did. I then had to contact them again, only to be met by a representative who seemed focused solely on blaming me for the issue rather than trying to understand the situation or find a reasonable solution.
The lack of communication, accountability, and willingness to help was astonishing. As a long-standing customer who has invested significantly in the brand, I expected far better treatment.
Overall, I am incredibly disappointed with their customer service and aftercare. I was once an ambassador for this brand and regularly recommended it to others. Following this experience, I have completely switched to other brands and can no longer recommend them.”
“Bought one sweater and it was a good quality. Second one I ordered was thinner, immediately you could tell. It was the same sweater and style only a different color. The elbow wore out within 6 months and tiny holes appeared on the lower button area. They inspected and said it was "highly used." I'm 100 pounds and it was a sweater I used like any other one.
They wouldn't refund or replace. Would never recommend this company.”
“I only realised recently after checking my receipt for two pairs of shoes that I have been charged VAT on top of the "sale " price. Will not be buying from them again.”
“I have made successful purchases over the last 5 years or so but recently had a bad experience with a cashmere jumper and a lambswool - very poor quality and unsatisfactory service from Customer Services as they didn't really understand or care. These two items were 'House of Bruar'. Also bought a Barbour waxed bag for my husband which was very good - so not all bad. However, due to my last experience with Customer Services I shall not return. Their loss, not mine.”
“Shocking length of time to process the exchange, with zero contact from them, despite Royal Mail tracking showing they received the item 9 days ago.
So disappointed as a high value item that was a Christmas present”
“I bought online a cashmere cardigan costing £159 - the most I've paid for a cashmere item. It has been a disappointment.
I am a standard size 14, both in bust and hips and 5ft 5ins tall. Despite this I found the cardigan to be longer than anticipated, tight over the hips if buttoned, and the sleeves are on the long side. I do not feel good when wearing it as it neither looks good buttoned or unbuttoned.”
“I have just returned a thick jumper which was unsuitable and was astonished that the return postage was almost £6. I have paid the return postage in the past but will certainly not make any further purchases from House of Bruar unless arrangements are made to provide a return postage voucher, either free or for a flat charge, as most other online retailers manage to do.”
“Poor quality: materials, cuts and styles. Very high prices. Products do not quite look in person as in the photos.
Very poor customer service and if you need to return, it would be at your expense. They don't accept exchanges either.”
“I sent trousers back and asked for an exchange because I had ordered the wrong size. After I had posted them, I realized, that as I was going away for 2 weeks, the replacement trousers would be delivered whilst I was away. I phoned the House of Bruar and a charming gentleman assured me that customer services would be in touch. True to his word, I was phoned and the trousers arrived within 3 days and 3 days before my departure. I am very grateful to Customer Services for their prompt and efficient service and as usual, the quality of the trousers is excellent. Thank you House of Bruar.”
“Jumper arrived with hanging loose thread. Returned at my expense. Three weeks later ‘you can have it back mended, or wait until July for a new one’. Instant refund. Btw it’s only the overseas telephone number that works. Appalling service, don’t bother to shop there……”
“Good day to everyone, If you are an American and looking to buy clothing from the House of Bruar: Beware. To pay for the "free" shipping Bruar adds 5% to the currency exchange from the UK website prices. They also don't honor the UK website promos. I bought a couple suits that were supposed to come with free waistcoats. They didn't honor the sale offer. I didn't really need the vests and wouldn't have ordered them if they weren't advertised as free. Customer service was no help and ignored my emails. A phone call got them on the line, but they didn't want to hear about it. The quality is also middling. The fabrics of the suiting and icelandic sweaters are not reflected well online. Was disappointed by the product delivered.”
“Ordered on 9 December, no order update or tracking available. Clearly was a Christmas present, no response to emails, eventually passed to Evri to deliver within 2 days and Christmas Eve due for delivery. Item did not arrive until 29 December. No apology, no response. Do not order from this company”
“Good day to everyone,
If you are an American and looking to buy clothing from the House of Bruar. Beware, I've placed an order on 09/25/2024 and after 3 month passed they informed me that Barbour Ogston Men's jacket is not available and they will refund funds back to my bank account. I've patiently waited for 3 month, absolutely worst online purchase experience.”
