The House of Bruar Reviews

Name: The House of Bruar
Rating: 2.10

2.1 Rating 100 Reviews

24 %

of reviewers recommend The House of Bruar

Company Reviews

Questions

Metrics

2.1

Based on 100 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 76%
Customer Service
Communication Channels	Telephone, Live Chat

Visit Website

Write Your review

Tell us how The House of Bruar made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The House of Bruar 1 star review on 31st August 2022

The House of Bruar 3 star review on 2nd May 2022

Tony Morris

The House of Bruar 1 star review on 8th April 2021

Parkes

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very happy about long wool coat . EXCELLENT!!!! Colour, size and fits. I want order roll neck jumper.....but reviews are very negative:(”

Helpful Report

Posted 2 years ago

“I ordered a Lambswool Sweater shown in the Catalogue as a nice shade of Green, described as Thyme. What arrived was a dark Khaki. Very different. I have photographs. Pointless asking for an exchange using so deceptive a catalogue. Avoid.”

Helpful Report

Posted 2 years ago

“Appalling attitude of customer services; insensitive and inflexible. They made a mistake which they refused to acknowledge or offer recompense for, and dealt with an issue in an unprofessional and illogical manner”

Helpful Report

Posted 3 years ago

“Picture of what I was buying very different to reality. Marzipan vegetables in a basket. Very disappointing and will not be giving it as a gift as planned. Never buying from them again.”

Helpful Report

Posted 3 years ago

“Good customer service from Leona, but coat I ordered was more a 12 than a 16.”

Helpful Report

Posted 3 years ago

“Absolute disgrace Absolute disgrace. Never buy from this company. I placed an order on 19th November. It was to be a Christmas present. I’ve been chasing them about this order for weeks. They informed that the item was in the warehouse, was being checked & was about to be dispatched. On the evening of 21st December they emailed me to say the item is not in stock and they cannot fulfil my order! They even had the nerve to ask me to be understanding! What a cheek! I now have to go shopping on 22nd December when I’m living in a Tier 4 lockdown. Outrageous!”

Helpful Report

Posted 3 years ago

“Very impressed with the quick delivery service and the quality of the faux fur long coat. It was as good as it looks in the catalog and fits beautifully. A five star service”

Helpful Report

Posted 3 years ago

“I ordered on 2/6/20, a ladies blue cord jacket in the sale which arrived 3 days later - absolutely delighted with purchase - lovely quality. I had been looking for this colour of jacket for about 1.1/2 years - great service.”

Helpful Report

Posted 3 years ago

“I ordered women’s 2 cotton crew neck tops. Delivery was slow. The grey melange is described in the catalogue as 35% cotton, 65% polyester. In fact it is 90% cotton, 10% viscose which you might think better as higher percentage cotton, but after washing as per instructions it has shrunk unevenly by a good 5cm on one side (a bit less on the other). I have not yet washed the plain top which is 100% cotton. Neither say where they were made. I was attracted by the choice of colours but very poor quality means I won’t be using this company again. A wool sweater bought for my husband reacted badly to washing too - developed pilling after a couple of washes.”

Helpful Report

Posted 4 years ago

“I did a large food order from their website, and their nominated day delivery worked, and it was very well-packaged (both individual items, and also insulation/cooling), competitive prices too.”

Helpful Report

Posted 4 years ago

“I am surprised at the very negative experiences by customers. I have always been pleased with products and service. Kathy”

Helpful Report

Posted 4 years ago

“Please do not buy anything online from this company. I ordered sheepskin boots which had bald patches and were worn away at the seams when I received them. Their website avoids to mention that these boots ( and other products) are, in fact, made in China. I have no problem with goods made in China, should I have the opportunity to make an informed purchase - but they should not be advertising under the banner of 'quality Scottish goods' Their customer service stops when you make a purchase. No manager will respond. I have been informed that I need to return the defective items at my own expense. Caveat emptor is the over-riding factor with this company, sadly.”

Helpful Report

Posted 4 years ago

“Just opened my "white" cashmere snood, what an absolute joke!!!!!!! the colour is CREAM exactly the same colour as my other one from John Lewis and the quality of this cashmere is terrible, thin flimsy and very disappointing!!!!!!. will never buy anything from this company ever again , may i suggest you send this item straight back to its manufacturer - China I imagine!!!.”

Helpful Report

Posted 4 years ago

“Bought coin wallet two ears ago for approx £30. In the last 3 months it developed a slight tear which on examination appeared to be a fault in the leather. Bruar states that as it is more than one year since purchase, too bad. Similar wallets in Amazon are less than half price and seem to be at least as good quality so it is goodbye House if Bruar as this is my last purchase.”

Helpful Report

Posted 4 years ago

“Quality garments, superb service, I ordered the wrong size and sent the jacket back free of charge, but neglected to put any details with it. The staff couldn't have been more helpful and understanding, found said jacket, then posted correct size jacket back all within a week. Excellent couldn't be happier.”

Helpful Report

Posted 4 years ago

“Very disappointed with trousers I ordered before Christmas. My normal size 12 ordered but they were too small so returned them having to pay postage and ordered 14. I should have checked their size guide but since trousers I have in 14 fall off me, I didn't think there would be a problem. Replacement arrived after Christmas and couldn't believe they are just as tight as the size 12. Couldn't be bothered to return and pay yet more postage but now have a pair of trousers costing £62 that can never be worn.”

Helpful Report

Posted 4 years ago

“The cashmere jumpers that my husband and son were given for Christmas were only 26" long. Standard length for cashmere!! It was painful trying to get the measurements of other jumpers such as lambswool as they are not shown. We wanted to exchange them. But after talking to customer services, chat on line and finally the shop floor. The lady on the shop floor I couldn't understand. I asked her to repeat what she had said as I am deaf but it annoyed her..I decided it was not worth the hassle.”

Helpful Report

Posted 4 years ago

“I nearly didn’t order from this company after reading the online reviews. I had been looking for something very specific after seeing someone wearing a suede jacket on TV, couldn’t find it anywhere else, so decided to take a chance. I’m very glad I did. The customer service was excellent. I followed their size guide and it fits perfectly. They advised when it would arrive, and that’s when it arrived. It was well packaged. It’s beautiful quality and exactly what I expected. I’m a bit of a bargain hunter and made an exception paying full price for this. So if it hadn’t been perfect, I absolutely would not be writing this review. So just goes to prove that the online reviews shouldn’t always be what makes my decision when ordering online. Thank you House of Bruar, I am a very happy customer and wouldn’t hesitate to order from you again.”

Helpful Report

Posted 4 years ago

“2 faulty wool jumpers returned within 2 months of purchasing. One having only been worn 3 times. No apologies from customer service team at any stage. They offer to send out free return labels which then take 2 weeks to arrive. When returning an item recorded delivery to them, no acknowledgement that it has been received and complaint being dealt with. Very unprofessional and shoddy customer service. Quality of stock has dropped hugely. Unimpressed and unlikely to continue using them. I wonder if they do in fact look at their reviews........ It is no surprise to hear the company is struggling .”

Helpful Report

Posted 4 years ago

“Nice people to deal with but overall poor customer service and poor returns process. I needed to return a jacket (Xmas pressie) as wrong size. The returns process was disgraceful. Paid £4.50 postage, got a returns code which didn't work (almost 20 mile round trip). Paid postage a second time, got a new code which also didn't work (another wasted journey)!!!!! The jacket was finally returned through normal postal service, hence third payment! Contacted House of Briar to complain, requested an exchange for different sized jacket, explained in detail why i needed it quickly and was assured by an advisor that she would ensure the new jacket was sent out ....four days later i now discover its not been sent out after all !!!! In this day and age where customer service matters, the House of Briar is sadly lacking. Shame because the jacket was lovely but because of this experience would never order from them again and would not recommend them to others. Hoping the jacket arrives by mid week but sadly, not sure it will!!!!”

Helpful Report

Posted 4 years ago

The House of Bruar is rated 2.1 based on 100 reviews