The House of Bruar Reviews

Name: The House of Bruar
Rating: 2.04

2.0 Rating 116 Reviews

22 %

of reviewers recommend The House of Bruar

Company Reviews

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Metrics

2.0

Based on 116 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

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The House of Bruar 1 star review on 9th August 2024

Anonymous

The House of Bruar 1 star review on 31st August 2022

The House of Bruar 3 star review on 2nd May 2022

Tony Morris

The House of Bruar 1 star review on 8th April 2021

Parkes

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have just received a navy fringed pashmina coat that I was very much looking forward to receiving. After delays, and not too great on the admin side of things. I like it but not over the moon on the quality. What has shocked me is that it is made in India! I naively thought that House Of Bruar products were Scottish authentic. This isn't made clear on the details when purchasing. Disappointing. Albeit to say I will probably keep.”

Helpful Report

Posted 8 months ago

“I had to return an item. Customer service had advised the wrong size. I phoned for a return code and the man was awful. Very rude and condescending. I had to pay a return postage and wait 2 weeks for a refund. I did get a full refund! I won't be shopping with them in future. I was satisfied with a pair of Chelsea boots I purchased .”

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Posted 1 year ago

“So am u being unreasonable. I bought nearly a 1000 pounds of gear off briar 6 years ago. Most of it has worn well .except a jacket of a suite I bought at the same time and have worn 5 times and the lining has come apart in the jacket and the pocket.. they are saying its to long since I bought it .I'm saying I've worn it for less than 12 hours total.”

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Posted 3 years ago

“Very disappointed with this company. They constantly send me brochures most of which end in the bin. This is because once in the past I bought something from them online. I wasn't asked at the time whether I wanted to receive their brochure. However, recently I did purchase some items from them online. The purchasing process was easy and they arrived within a week of ordering. Regrettably two items had to be returned because they didn't fit. The refund procedure was terribly slow with no communication and the only way I received my refund was chasing them and miraculously the refund was processed straight away. I also had cause to return an item that was faulty. It took two weeks to receive my refund after having numerous conversations, sending them photos of the faults and eventually receiving a free return label to send the item back. Even them it took a further week for them to deign to give me a refund. Clearly they mistrusted my complaint about the item and had to have a conference between them to decide whether I should receive a refund. It is extremely unlikely that I shall order from them again.”

Helpful Report

Posted 6 years ago

The House of Bruar is rated 2.0 based on 116 reviews