“I sent trousers back and asked for an exchange because I had ordered the wrong size. After I had posted them, I realized, that as I was going away for 2 weeks, the replacement trousers would be delivered whilst I was away. I phoned the House of Bruar and a charming gentleman assured me that customer services would be in touch. True to his word, I was phoned and the trousers arrived within 3 days and 3 days before my departure. I am very grateful to Customer Services for their prompt and efficient service and as usual, the quality of the trousers is excellent. Thank you House of Bruar.”
“I ordered 4 lambswool scarves and a merino crew neck sweater. Sale prices were given before order was placed, so I knew the correct total. Delivery was made 3 days prior to the estimated time. Excellent quality and fit. Very happy.”
“I ORDER A FEW ITEMS FROM THE STORE AND THEY ARE ALL - EXCELLENT MATERIAL, CLASSIC AND ELEGANT, CHIC.SOME ITEMS A BIT PRICEY BUT WORTH EVERY PENNY. EASY TO ORDER ON WEBSITE .SPEEDY DELIVERY TO LOS ANGELES USA. GREAT COMPANY WITH EXCELLENT QUALITY AND SERVICE. THANKS”
“I have yet to be disappointed with ANYTHING from this Company...and the Sales Team are extra-helpful...deliveries go out the same day as Phone Orders are placed, and arrive well-wrapped within 3 Days via Royal Mail, even while that Organisation undergoes Indusrial Action...the Employee Reviews are worrying, but we don't know the 'Other Side'!...”
“I bought a shawl collar cardigan color moss for my partner, amd it is absolutely amazing, great cardigan! He loves it. I simply adore! I have a soft spot for cardigans and this was 5th cardigan I gave him. I was trying to find something that is warm, cool look, like, a bit over sized, and stylish, but also rural. And to my surprise this was the perfect cardigan! I love it so, that I wear it, when my partner is not. I do want another one, just so I always have one to wear! I do find it super cool on me too! Moss color is just so beautiful! Quality is amazing! Truly, my favourite cardigan now! Thank you House of Bruar! Also, I received it in a fine box, that made it even better for a present! Absolute love!”
“Your customer service is amazing. So quick and efficient. Delivery and refund swift. I ordered a replacement which arrived next morning. I will definitely be buying more from House of Bruar”
“Very impressed with the quick delivery service and the quality of the faux fur long coat. It was as good as it looks in the catalog and fits beautifully. A five star service”
“I ordered on 2/6/20, a ladies blue cord jacket in the sale which arrived 3 days later - absolutely delighted with purchase - lovely quality. I had been looking for this colour of jacket for about 1.1/2 years - great service.”
“I did a large food order from their website, and their nominated day delivery worked, and it was very well-packaged (both individual items, and also insulation/cooling), competitive prices too.”
“Quality garments, superb service, I ordered the wrong size and sent the jacket back free of charge, but neglected to put any details with it. The staff couldn't have been more helpful and understanding, found said jacket, then posted correct size jacket back all within a week. Excellent couldn't be happier.”
“I nearly didn’t order from this company after reading the online reviews. I had been looking for something very specific after seeing someone wearing a suede jacket on TV, couldn’t find it anywhere else, so decided to take a chance. I’m very glad I did. The customer service was excellent. I followed their size guide and it fits perfectly. They advised when it would arrive, and that’s when it arrived. It was well packaged. It’s beautiful quality and exactly what I expected. I’m a bit of a bargain hunter and made an exception paying full price for this. So if it hadn’t been perfect, I absolutely would not be writing this review. So just goes to prove that the online reviews shouldn’t always be what makes my decision when ordering online. Thank you House of Bruar, I am a very happy customer and wouldn’t hesitate to order from you again.”
“Just had a lovely visit again today and it was very enjoyable. Very busy with the sale on this weekend but plenty of staff around for help and advice. Never fails to impress”
“I have just purchased the most beautiful Velvet Peacock Paisley Jacket, fits perfectly, quality excellent, and great value, delivery spot on, Many Thanks to House of BRUAR
Only one problem I had to phone in my order because your page won’t accept my Surname.
Irene”
“I HAVE PURCHASED A V NECK COTTON BLEND TOP FROM HOUSE OF BRUAR. I AM VERY IMPRESSED WITH THE QUALITY AND FIT. THE DOUBLE FRONT ENSURES IT LOOKS SMOOTH AND SMART. IT IS A HEAVIER WEIGHT TOP FOR THE WINTER.IT ALSO WASHES BEAUTIFULLY AND IF HANDLED WELL DOESN'T NEED IRONING. I AM NOW ORDERING ONE IN A DIFFERENT COLOUR. NOT THE FASTEST DELIVERY BUT A COUPLE OF DAYS IS FINE FOR ME. I WILL CONTINUE TO LOOK AT THEIR STOCK FOR GOOD QUALITY CLOTHING.”
