The House of Bruar Reviews

Name: The House of Bruar
Rating: 2.04

2.0 Rating 116 Reviews

22 %

of reviewers recommend The House of Bruar

Company Reviews

Questions

Metrics

2.0

Based on 116 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

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The House of Bruar 1 star review on 9th August 2024

Anonymous

The House of Bruar 1 star review on 31st August 2022

The House of Bruar 3 star review on 2nd May 2022

Tony Morris

The House of Bruar 1 star review on 8th April 2021

Parkes

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've been ordering from them for the past couple of months. Every order has come early, products have been high quality. I've been very pleased.”

Helpful Report

Posted 5 months ago

“I ordered 4 lambswool scarves and a merino crew neck sweater. Sale prices were given before order was placed, so I knew the correct total. Delivery was made 3 days prior to the estimated time. Excellent quality and fit. Very happy.”

Helpful Report

Posted 9 months ago

“I ORDER A FEW ITEMS FROM THE STORE AND THEY ARE ALL - EXCELLENT MATERIAL, CLASSIC AND ELEGANT, CHIC.SOME ITEMS A BIT PRICEY BUT WORTH EVERY PENNY. EASY TO ORDER ON WEBSITE .SPEEDY DELIVERY TO LOS ANGELES USA. GREAT COMPANY WITH EXCELLENT QUALITY AND SERVICE. THANKS”

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Posted 1 year ago

“Perfect goods perfect packing ,very please with all Thank you”

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Posted 2 years ago

“I have yet to be disappointed with ANYTHING from this Company...and the Sales Team are extra-helpful...deliveries go out the same day as Phone Orders are placed, and arrive well-wrapped within 3 Days via Royal Mail, even while that Organisation undergoes Indusrial Action...the Employee Reviews are worrying, but we don't know the 'Other Side'!...”

Helpful Report

Posted 2 years ago

“I bought a shawl collar cardigan color moss for my partner, amd it is absolutely amazing, great cardigan! He loves it. I simply adore! I have a soft spot for cardigans and this was 5th cardigan I gave him. I was trying to find something that is warm, cool look, like, a bit over sized, and stylish, but also rural. And to my surprise this was the perfect cardigan! I love it so, that I wear it, when my partner is not. I do want another one, just so I always have one to wear! I do find it super cool on me too! Moss color is just so beautiful! Quality is amazing! Truly, my favourite cardigan now! Thank you House of Bruar! Also, I received it in a fine box, that made it even better for a present! Absolute love!”

Helpful Report

Posted 2 years ago

“Your customer service is amazing. So quick and efficient. Delivery and refund swift. I ordered a replacement which arrived next morning. I will definitely be buying more from House of Bruar”

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Posted 2 years ago

“We are quite new to House of Bruar, but have been delighted with everything we have received so far.”

Helpful Report

Posted 3 years ago

“I am very happy about long wool coat . EXCELLENT!!!! Colour, size and fits. I want order roll neck jumper.....but reviews are very negative:(”

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Posted 3 years ago

“Very impressed with the quick delivery service and the quality of the faux fur long coat. It was as good as it looks in the catalog and fits beautifully. A five star service”

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Posted 4 years ago

“I ordered on 2/6/20, a ladies blue cord jacket in the sale which arrived 3 days later - absolutely delighted with purchase - lovely quality. I had been looking for this colour of jacket for about 1.1/2 years - great service.”

Helpful Report

Posted 5 years ago

“I did a large food order from their website, and their nominated day delivery worked, and it was very well-packaged (both individual items, and also insulation/cooling), competitive prices too.”

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Posted 5 years ago

“I am surprised at the very negative experiences by customers. I have always been pleased with products and service. Kathy”

Helpful Report

Posted 5 years ago

“Quality garments, superb service, I ordered the wrong size and sent the jacket back free of charge, but neglected to put any details with it. The staff couldn't have been more helpful and understanding, found said jacket, then posted correct size jacket back all within a week. Excellent couldn't be happier.”

Helpful Report

Posted 5 years ago

“I nearly didn’t order from this company after reading the online reviews. I had been looking for something very specific after seeing someone wearing a suede jacket on TV, couldn’t find it anywhere else, so decided to take a chance. I’m very glad I did. The customer service was excellent. I followed their size guide and it fits perfectly. They advised when it would arrive, and that’s when it arrived. It was well packaged. It’s beautiful quality and exactly what I expected. I’m a bit of a bargain hunter and made an exception paying full price for this. So if it hadn’t been perfect, I absolutely would not be writing this review. So just goes to prove that the online reviews shouldn’t always be what makes my decision when ordering online. Thank you House of Bruar, I am a very happy customer and wouldn’t hesitate to order from you again.”

Helpful Report

Posted 5 years ago

“Just had a lovely visit again today and it was very enjoyable. Very busy with the sale on this weekend but plenty of staff around for help and advice. Never fails to impress”

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Posted 5 years ago

“Fast and excellent service, thank you”

Helpful Report

Posted 5 years ago

“I have just purchased the most beautiful Velvet Peacock Paisley Jacket, fits perfectly, quality excellent, and great value, delivery spot on, Many Thanks to House of BRUAR Only one problem I had to phone in my order because your page won’t accept my Surname. Irene”

Helpful Report

Posted 5 years ago

“I HAVE PURCHASED A V NECK COTTON BLEND TOP FROM HOUSE OF BRUAR. I AM VERY IMPRESSED WITH THE QUALITY AND FIT. THE DOUBLE FRONT ENSURES IT LOOKS SMOOTH AND SMART. IT IS A HEAVIER WEIGHT TOP FOR THE WINTER.IT ALSO WASHES BEAUTIFULLY AND IF HANDLED WELL DOESN'T NEED IRONING. I AM NOW ORDERING ONE IN A DIFFERENT COLOUR. NOT THE FASTEST DELIVERY BUT A COUPLE OF DAYS IS FINE FOR ME. I WILL CONTINUE TO LOOK AT THEIR STOCK FOR GOOD QUALITY CLOTHING.”

Helpful Report

Posted 6 years ago

“Thank you. I am delighted with my duffle cape and with the excellent service.”

Helpful Report

Posted 6 years ago

The House of Bruar is rated 2.0 based on 116 reviews