“Becoming more and MORE dissatisfied with HOB. Colours of the Cheltenham Coat in particular are completely different to online and catalogue. Returned three coats, do I have energy for fourth time lucky? I guess the fourth will go back also, even though a different style, colour etc. Just received two pairs of the tall leather boots. Zip so stiff and hardly budges. Why???????????
What happened to customer care and satisfaction? My email will tell you my name.”
“Very disappointed - choice of ladies clothes has really diminished. Came to buy a Harris Tweed coat for Xmas-hardly any choice and mainly small sizes left. What really annoyed me was the price of the restaurant food. We decided to have lunch and chose steak pie which looked nice. Portion size was huge and I mean huge. My husband has a big appetite and he left half of his as I did. What a waste. Half of that would be enough. Bearing in mind that it’s a self service restaurant- two portions of steak pie and two paper cups of coke was £38. My fault that I didn’t check. It was on the board but maybe more folk would return if the food was cheaper. I would expect to pay about £10-12 in a pub for that. It was lovely but a waste. Everyone around us who had hot food left a lot.”
“I ordered a Lambswool Sweater shown in the Catalogue as a nice shade of Green, described as Thyme. What arrived was a dark Khaki. Very different. I have photographs.
Pointless asking for an exchange using so deceptive a catalogue.
Avoid.”
“Appalling attitude of customer services; insensitive and inflexible. They made a mistake which they refused to acknowledge or offer recompense for, and dealt with an issue in an unprofessional and illogical manner”
“Picture of what I was buying very different to reality. Marzipan vegetables in a basket. Very disappointing and will not be giving it as a gift as planned. Never buying from them again.”
“Absolute disgrace
Absolute disgrace. Never buy from this company. I placed an order on 19th November. It was to be a Christmas present. I’ve been chasing them about this order for weeks. They informed that the item was in the warehouse, was being checked & was about to be dispatched. On the evening of 21st December they emailed me to say the item is not in stock and they cannot fulfil my order! They even had the nerve to ask me to be understanding! What a cheek! I now have to go shopping on 22nd December when I’m living in a Tier 4 lockdown. Outrageous!”
“Very impressed with the quick delivery service and the quality of the faux fur long coat. It was as good as it looks in the catalog and fits beautifully. A five star service”
“I ordered on 2/6/20, a ladies blue cord jacket in the sale which arrived 3 days later - absolutely delighted with purchase - lovely quality. I had been looking for this colour of jacket for about 1.1/2 years - great service.”
“I ordered women’s 2 cotton crew neck tops. Delivery was slow. The grey melange is described in the catalogue as 35% cotton, 65% polyester. In fact it is 90% cotton, 10% viscose which you might think better as higher percentage cotton, but after washing as per instructions it has shrunk unevenly by a good 5cm on one side (a bit less on the other). I have not yet washed the plain top which is 100% cotton. Neither say where they were made. I was attracted by the choice of colours but very poor quality means I won’t be using this company again. A wool sweater bought for my husband reacted badly to washing too - developed pilling after a couple of washes.”
“I did a large food order from their website, and their nominated day delivery worked, and it was very well-packaged (both individual items, and also insulation/cooling), competitive prices too.”
“Please do not buy anything online from this company.
I ordered sheepskin boots which had bald patches and were worn away at the seams when I received them. Their website avoids to mention that these boots ( and other products) are, in fact, made in China.
I have no problem with goods made in China, should I have the opportunity to make an informed purchase - but they should not be advertising under the banner of 'quality Scottish goods'
Their customer service stops when you make a purchase. No manager will respond.
I have been informed that I need to return the defective items at my own expense.
Caveat emptor is the over-riding factor with this company, sadly.”
“Just opened my "white" cashmere snood, what an absolute joke!!!!!!! the colour is CREAM exactly the same colour as my other one from John Lewis and the quality of this cashmere is terrible, thin flimsy and very disappointing!!!!!!. will never buy anything from this company ever again , may i suggest you send this item straight back to its manufacturer - China I imagine!!!.”
“Bought coin wallet two ears ago for approx £30. In the last 3 months it developed a slight tear which on examination appeared to be a fault in the leather. Bruar states that as it is more than one year since purchase, too bad. Similar wallets in Amazon are less than half price and seem to be at least as good quality so it is goodbye House if Bruar as this is my last purchase.”
“Quality garments, superb service, I ordered the wrong size and sent the jacket back free of charge, but neglected to put any details with it. The staff couldn't have been more helpful and understanding, found said jacket, then posted correct size jacket back all within a week. Excellent couldn't be happier.”
“Very disappointed with trousers I ordered before Christmas. My normal size 12 ordered but they were too small so returned them having to pay postage and ordered 14. I should have checked their size guide but since trousers I have in 14 fall off me, I didn't think there would be a problem. Replacement arrived after Christmas and couldn't believe they are just as tight as the size 12. Couldn't be bothered to return and pay yet more postage but now have a pair of trousers costing £62 that can never be worn.”
“The cashmere jumpers that my husband and son were given for Christmas were only 26" long. Standard length for cashmere!!
It was painful trying to get the measurements of other jumpers such as lambswool as they are not shown. We wanted to exchange them. But after talking to customer services, chat on line and finally the shop floor. The lady on the shop floor I couldn't understand. I asked her to repeat what she had said as I am deaf but it annoyed her..I decided it was not worth the hassle.”
