“Appalling service. Ordered shoes over two months ago and they still have not arrived. I have phoned House of Bruar twice and promised two delivery dates - still no shoes. No contact at all from House of Bruar to explain appalling delay.”
“This is disgusting Customer service.
I am still waiting for the confirmed and paid order of 18/11/21 to be received...
On the 14/12, I was told it would be sent by 24 hr priority service, by way of an apology, surprise surprise it has yet to arrive..l feel completely let down and embarrassed by this company, very poor service to say the least.”
“Their email inbox is full? They won't acknowledge my emails and I have been waiting 10 days so far for a refund I am entitled to. Shocking customer service.”
“As of today 9/12/21 I am still waiting for my confirmed order of 18/11/21.. Rang customer service advisor 25/11/21 and again 2/12/21 and told that it may take approximately a further 14 days ?, so it could be even longer !!. Terrible service, they have had my full payment since the order was placed and I have nothing. I therefore can not recommend this company.”
“I bought my wife a Jumper from this company it turned out to be too small, so I sent it back, 10 days after the Post Office says that they have received it it is still not on the system as being received.
The Service department (a misnomer) seems not to be particularly bothered saying it can take up to 14 days to be logged onto their system. They will not give out any information as to how this system can be hurried up.”
“Becoming more and MORE dissatisfied with HOB. Colours of the Cheltenham Coat in particular are completely different to online and catalogue. Returned three coats, do I have energy for fourth time lucky? I guess the fourth will go back also, even though a different style, colour etc. Just received two pairs of the tall leather boots. Zip so stiff and hardly budges. Why???????????
What happened to customer care and satisfaction? My email will tell you my name.”
“Very disappointed - choice of ladies clothes has really diminished. Came to buy a Harris Tweed coat for Xmas-hardly any choice and mainly small sizes left. What really annoyed me was the price of the restaurant food. We decided to have lunch and chose steak pie which looked nice. Portion size was huge and I mean huge. My husband has a big appetite and he left half of his as I did. What a waste. Half of that would be enough. Bearing in mind that it’s a self service restaurant- two portions of steak pie and two paper cups of coke was £38. My fault that I didn’t check. It was on the board but maybe more folk would return if the food was cheaper. I would expect to pay about £10-12 in a pub for that. It was lovely but a waste. Everyone around us who had hot food left a lot.”
“I ordered a Lambswool Sweater shown in the Catalogue as a nice shade of Green, described as Thyme. What arrived was a dark Khaki. Very different. I have photographs.
Pointless asking for an exchange using so deceptive a catalogue.
Avoid.”
“Appalling attitude of customer services; insensitive and inflexible. They made a mistake which they refused to acknowledge or offer recompense for, and dealt with an issue in an unprofessional and illogical manner”
“Picture of what I was buying very different to reality. Marzipan vegetables in a basket. Very disappointing and will not be giving it as a gift as planned. Never buying from them again.”
“Absolute disgrace
Absolute disgrace. Never buy from this company. I placed an order on 19th November. It was to be a Christmas present. I’ve been chasing them about this order for weeks. They informed that the item was in the warehouse, was being checked & was about to be dispatched. On the evening of 21st December they emailed me to say the item is not in stock and they cannot fulfil my order! They even had the nerve to ask me to be understanding! What a cheek! I now have to go shopping on 22nd December when I’m living in a Tier 4 lockdown. Outrageous!”
“Very impressed with the quick delivery service and the quality of the faux fur long coat. It was as good as it looks in the catalog and fits beautifully. A five star service”
“I ordered on 2/6/20, a ladies blue cord jacket in the sale which arrived 3 days later - absolutely delighted with purchase - lovely quality. I had been looking for this colour of jacket for about 1.1/2 years - great service.”
“I ordered women’s 2 cotton crew neck tops. Delivery was slow. The grey melange is described in the catalogue as 35% cotton, 65% polyester. In fact it is 90% cotton, 10% viscose which you might think better as higher percentage cotton, but after washing as per instructions it has shrunk unevenly by a good 5cm on one side (a bit less on the other). I have not yet washed the plain top which is 100% cotton. Neither say where they were made. I was attracted by the choice of colours but very poor quality means I won’t be using this company again. A wool sweater bought for my husband reacted badly to washing too - developed pilling after a couple of washes.”
“I did a large food order from their website, and their nominated day delivery worked, and it was very well-packaged (both individual items, and also insulation/cooling), competitive prices too.”
