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The House of Bruar Reviews

2.1 Rating 100 Reviews

24 %

of reviewers recommend The House of Bruar

Company Reviews

2.1

Based on 100 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 76%
Customer Service
Communication Channels	Telephone, Live Chat

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The House of Bruar 1 star review on 31st August 2022

The House of Bruar 3 star review on 2nd May 2022

The House of Bruar 1 star review on 8th April 2021

The House of Bruar 1 star review on 8th April 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A total joke of a company to be honest. Instead of wasting money and paper sending brochures to people (this isn't 1999), they should concentrate on sending orders on time!! I made a purchase on 1st Jan and opted for next working day delivery. I called them on the 3rd of Jan only to tell me the item hasn't left their store!! That is the first and last time I will be ordering from them!! Ridiculous.”

Posted 4 years ago

“THEY DON’T DESERVE TO BE IN BUSINESS. TOTALLY INCOMPETENT - AND DON’T SEEM TO CARE. Every time I have ordered from this company they have messed up. They have absolutely no idea how to sell online in the age of Amazon. Their customer service is totally incompetent- and the staff just laugh when you tell them how badly they have let you down. They have no sense of urgency. They get orders wrong. The do not reply to emails. They don’t answer the phone. They take a week to return your call when you can’t get through and they have asked you to leave your number - because they are “unusually busy”. No wonder they are busy - dealing with thoroughly disgruntled and disappointed customers. Don’t ever shop with them - I certainly never will again.”

Posted 4 years ago

“SERIOUSLY APPALLING CUSTOMER SERVICE! I ordered a red suede belt back in November and paid for express delivery. I received a purple belt. Unfortunately no paperwork or returns information with the belt. At this point I called House of Bruar to be informed that they do not have the ability to email a returns label and I will have to wait for one to be posted. Ten days later I’m on the phone chasing up the label and again after emailing and it finally arrives the week before Christmas. After receiving no returns confirmation that the belt has been received back, I email but get no response. Then on the 31st of December I get an email to thank me for my order and it will be despatched shortly. Again I phone to find out they are sending a replacement (5 weeks later!) I say no thank you and ask for a refund as expressed quite clearly back in November. I’m told it will be two more weeks before I get my refund and that they will not be sending me any kind of email to confirm any of this!! Seriously!! What kind of way is this to operate a business. I’m appalled! HOUSE OF BRUAR!! Why don’t you spend less on glossy brochures and invest it instead on customer service!! Seriously shocking behaviour in today’s market! I will never shop with this company again!”

Posted 4 years ago

“All I can say is do not order from this company. Everything from the lack of haste in receiving your order, to the atrocious customer service. The failure to return calls, the failure to dispatch the correct goods and finally the failure to refund postage & packing charge for a mistake they made is enough of a reason to avoid this company like the plague. I was left with no Christmas gift for a relative & now I have to chase the refund they promised me. Avoid at all costs!”

Posted 4 years ago

“Incredibly disappointed with. Not only did they fail to contact me to say that the item I paid for was out of stock, when I chased them, I was not even offered an apology and treated brusquely on the phone. No help offered to rectify their mistake. Everyone makes mistakes, but it’s how you handle them and rectify them that matters.”

Posted 4 years ago

“Thank you for your lovely classic blouses that arrived today. Yet again I am so pleased. Perfect fit and so very comfortable,quality excellent. Thank you all n Happy Christmas n a Positive and Bright New year.”

Posted 4 years ago

“Terrible customer service. We ordered a meat delivery which was supposed to arrive a week ago but we are still waiting. When you contact them they just say they'll tell customer services but nobody calls back or seems to do anything. It is an appalling way to treat customers.”

Posted 4 years ago

“Not at all happy. I ordered shoes from The House of Bruar by mail order and did not receive them. Followed up with Bruar Customer Services who were very helpful and polite but I am still left £99 poorer and without the shoes! I think our lovely postman feels accused and I certainly feel short changed.”

Posted 4 years ago

“Still awaiting my delivery a week later . Very disappointing”

Posted 4 years ago

“I was all looking through your brochure, never having come across you before, building up a decent size Christmas order to put in with you. Imagine my horror when I came across your coats and capes and read that the gorgeous fur on it was FOX FUR! How could you?! Who uses real animal fur these days? I am mortified and sickened. Needless to say, I won't be ordering. Shame on you!”

Posted 4 years ago

“Promised return phone calls not made.”

Posted 4 years ago

“Just had a lovely visit again today and it was very enjoyable. Very busy with the sale on this weekend but plenty of staff around for help and advice. Never fails to impress”

Posted 4 years ago

“Fast and excellent service, thank you”

Posted 4 years ago

“Why do I continue to buy from their web site the descriptions are poor this time I have got 3/4 sleeves on a cashmere jumper when all the description said was ribbed cuffs when you complain the girl said I have should have spotted it in one of the pictures. Now I have to spend £5 sending it back grr”

Posted 4 years ago

“WHAT A CON!!!!! I saw a lovely cashmere coat that was extremely expensive but if it were made in scotland then I believed it to be worth it. Rang to ask about sizing and where it was actually made to be told , most of the clothing is just shipped over from china. what a disappointment.”

Posted 4 years ago

“I tried to contact the store to find out some product information about an expensive pair of women’s shoes. Sent two messages which were ignored so I tried to live chat. No option to write anything! Called the main number and spoke to a next to useless call taker. He gave me the number of the store so I could speak to someone on the shoe dept with knowledge of the product. Useless waste of time. Female with a strong foreign accent just kept repeating herself and could not answer simple questions like - does this shoe run big/small or true to size. Gave up and ordered another brand from another company.”

Posted 4 years ago

“First purchase white cashmere roll neck - it is not white. Sludgy oatmeal. Second purchase long sleeved berry cotton top. Very small sizing, slightly odd shape under arms. I could shrug my shoulders and say just not my fit, but we pay postage, and then we pay to return goods. I have paid £9.80 in all to try on tops. Would have been twice that had I not complained and been given a return postage paid voucher. No more purchases, I'm done.”

Posted 4 years ago

Dear Kate, Thank you for taking the time to send us feedback. We're incredibly sorry to hear you were not happy with the colours of the products you ordered, we spend a great deal of time working to offer the best range and quality in our knitwear but all feedback is really appreciated. In regards to our returns policy, I see you have already been in contact with our Mail Order team, who are best placed to deal with any issues in this area. If you would like to discuss further, the best contact method is via mailorder@houseofbruar.com. Kind regards, Taran - The House of Bruar Team

Posted 4 years ago

“I ordered two expensive jumpers which I have had to return. They looked nothing like the photographs...much too short in length. Also the stitching on the labels showed through. I liked the soft wool fabric hence the one star. I am having to pay both ways for delivery and return..£6 total. I just hope I don't experience the long delay re refunds that other reviewers have experienced. I am not shopping here again.”

Posted 4 years ago

“I have just purchased the most beautiful Velvet Peacock Paisley Jacket, fits perfectly, quality excellent, and great value, delivery spot on, Many Thanks to House of BRUAR Only one problem I had to phone in my order because your page won’t accept my Surname. Irene”

Posted 4 years ago

“My wife purchased goods from them online and since then we have have been inundated with catalogues from companies selling all and sundry. This company has obviously sold on our details, without our permission and contrary to data protection, to a Company called Epsilon Abacus who then pass your details onto all catalogue companies. So not only do they take your money for goods they are so greedy and have such little disregard for their customers that they pass you on. Give them a miss unless you want to be plagued by catalogue companies.”

Posted 5 years ago

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The House of Bruar is rated 2.1 based on 100 reviews