The House of Bruar Reviews

Name: The House of Bruar
Rating: 2.10

2.1 Rating 100 Reviews

24 %

of reviewers recommend The House of Bruar

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2.1

Based on 100 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 76%
Customer Service
Communication Channels	Telephone, Live Chat

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The House of Bruar 1 star review on 31st August 2022

The House of Bruar 3 star review on 2nd May 2022

Tony Morris

The House of Bruar 1 star review on 8th April 2021

Parkes

Anonymous

Anonymous // 01/01/2019

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“Poor packing trousers unwrapped with bits of lint on them evidently been worn before ? Wrote an email didnt reply. Sent an item back didnt contact me to say they were sending a refund eventually Couldn't care less attitude . Avoid.”

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Posted 1 year ago

“Perfect goods perfect packing ,very please with all Thank you”

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Posted 1 year ago

“I have yet to be disappointed with ANYTHING from this Company...and the Sales Team are extra-helpful...deliveries go out the same day as Phone Orders are placed, and arrive well-wrapped within 3 Days via Royal Mail, even while that Organisation undergoes Indusrial Action...the Employee Reviews are worrying, but we don't know the 'Other Side'!...”

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Posted 1 year ago

“I bought a shawl collar cardigan color moss for my partner, amd it is absolutely amazing, great cardigan! He loves it. I simply adore! I have a soft spot for cardigans and this was 5th cardigan I gave him. I was trying to find something that is warm, cool look, like, a bit over sized, and stylish, but also rural. And to my surprise this was the perfect cardigan! I love it so, that I wear it, when my partner is not. I do want another one, just so I always have one to wear! I do find it super cool on me too! Moss color is just so beautiful! Quality is amazing! Truly, my favourite cardigan now! Thank you House of Bruar! Also, I received it in a fine box, that made it even better for a present! Absolute love!”

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Posted 1 year ago

“I only bought one item from The House of Bruar in the early part of this year. It was a Liberty print cotton skirt. The material was thin, unlined, see through and poor value for money. Shortly after, I unsubscribed from the mailing list. But it did not stop The House of Bruar from sending me catalogues. Each time I received the catalogues, I forwarded it back without opening it. Then came the letter, attached with promise of FREE DELIVERY. I did not expect such an aggressive marketing strategy from The House of Bruar. You're Tops. No other retailer does it.”

Helpful Report

Posted 1 year ago

“Today my husband, son and 2 grandchildren were in the restaurant. One of my grandchildren has a chronic allergy that is life threatening if he eats the wrong food, or foods that have been cross contaminated with another intolerant food. Anyway, we were at the carvery counter and myself and husband ordered the roast beef, and to be honest the quality was not as good as it used to be, last time was April 2022(we are quite regular customers as we travel this road to visit grandchildren) my son asked one of the guys behind the counter if he could have 2 bowls of chips for the children as they were our safe bet, but my husband asked if he could have fresh ones that were in the drier. The guy said those in the Bain Marie were fresh, my son said he wasn’t disbelieving him, but the tongs that were on the chips could have been used in other dishes of food as you can’t guarantee a customer don’t use the same tongs/ spoon for other food. My son was just trying to keep his son safe, but the guy behind carvery said, there’s not dairy or anything in them they’re just potatoes, and he started to laugh!!! My son was so taken aback by his attitude that he raised his voice and said he wasn’t stupid and he knows what chips are made out of, but couldn’t guarantee that they had not been contaminated with the tongs if they’d been used for anything else. To be honest, it was a small ask to wait for fresh chips but yet your staff member had to make a thing out of it. I was standing down the line from my son, then the guy came to serve me and he was laughing and said did you hear that guy, I said I did and told him it wasn’t a laughing matter and he was my son. He then shut up and got on with serving. The other guy behind the carvery took over and served my son. I’m just appalled at the customer service. I worked in tourism for most of my career with Visit Scotland and have recommended thousands to the House of Bruar over the years. But after today I’m so upset and disgusted( that’s a strong word) but I am. How can a first class 5* establishment change so much in a short time. Not sure if you still have the 5* but I don’t think if that’s the attitude to your customers you should have. Also just to point out, my son has to carry an epi-pen with him as my grandsons allergies are life threatening.”

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Posted 1 year ago

“Your customer service is amazing. So quick and efficient. Delivery and refund swift. I ordered a replacement which arrived next morning. I will definitely be buying more from House of Bruar”

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Posted 1 year ago

“So am u being unreasonable. I bought nearly a 1000 pounds of gear off briar 6 years ago. Most of it has worn well .except a jacket of a suite I bought at the same time and have worn 5 times and the lining has come apart in the jacket and the pocket.. they are saying its to long since I bought it .I'm saying I've worn it for less than 12 hours total.”

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Posted 1 year ago

“Received a pair of boots and they had a mark on the toe. I emailed house of Bruar 06..04.22 it’s now 19.04.22 and still not had a reply. Really bad customer service, I will not shop here again.”

Helpful Report

Posted 2 years ago

“I ordered a large size ladies' sweater 'a few left' so I put it quickly into the basket. I was told that my order had been confirmed by email. I wish I had not accepted this and instead printed off or taken a screen print of the basket-page. When I got home late last night I found that the 'confirmatory email' confirmed an order for another item which I had not made and did not want. Not surprisingly (at c 10pm) the sweater concerning the order I HAD made was 'out of stock'.”

Helpful Report

Posted 2 years ago

“My Husband ordered online a ladies jacket on my behalf as a Birthday gift . The picture showed the jacket in a lovely pale green with an orange lining. The jacket did arrive promptly, however was nothing like the picture on the website. The jacket I received was a deep dark green with an orange lining. We explained the problem to an assistant on the online chat, who just said, return the item if you don’t want it. It wasn’t my fault that the colour was not as described but I’ve had to pay £12 to return the jacket, which I’m hoping will be refunded sooner rather than later, although from reading some of the other reviews I have my doubts. I am surprised that no explanation has been offered by the company for this error on their behalf, as I get the impression they regard themselves as providing a quality service. I won’t be shopping with The House of Bruar in the future and will not be recommending it to others either.”

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Posted 2 years ago

“I will not recommend this company. I wish, that money they spent on catologues , will be spend on better service. Shame”

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Posted 2 years ago

“Appalling service. Ordered shoes over two months ago and they still have not arrived. I have phoned House of Bruar twice and promised two delivery dates - still no shoes. No contact at all from House of Bruar to explain appalling delay.”

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Posted 2 years ago

“This is disgusting Customer service. I am still waiting for the confirmed and paid order of 18/11/21 to be received... On the 14/12, I was told it would be sent by 24 hr priority service, by way of an apology, surprise surprise it has yet to arrive..l feel completely let down and embarrassed by this company, very poor service to say the least.”

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Posted 2 years ago

“Their email inbox is full? They won't acknowledge my emails and I have been waiting 10 days so far for a refund I am entitled to. Shocking customer service.”

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Posted 2 years ago

“As of today 9/12/21 I am still waiting for my confirmed order of 18/11/21.. Rang customer service advisor 25/11/21 and again 2/12/21 and told that it may take approximately a further 14 days ?, so it could be even longer !!. Terrible service, they have had my full payment since the order was placed and I have nothing. I therefore can not recommend this company.”

Helpful Report

Posted 2 years ago

“I bought my wife a Jumper from this company it turned out to be too small, so I sent it back, 10 days after the Post Office says that they have received it it is still not on the system as being received. The Service department (a misnomer) seems not to be particularly bothered saying it can take up to 14 days to be logged onto their system. They will not give out any information as to how this system can be hurried up.”

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Posted 2 years ago

“Becoming more and MORE dissatisfied with HOB. Colours of the Cheltenham Coat in particular are completely different to online and catalogue. Returned three coats, do I have energy for fourth time lucky? I guess the fourth will go back also, even though a different style, colour etc. Just received two pairs of the tall leather boots. Zip so stiff and hardly budges. Why??????????? What happened to customer care and satisfaction? My email will tell you my name.”

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Posted 2 years ago

“Very disappointed - choice of ladies clothes has really diminished. Came to buy a Harris Tweed coat for Xmas-hardly any choice and mainly small sizes left. What really annoyed me was the price of the restaurant food. We decided to have lunch and chose steak pie which looked nice. Portion size was huge and I mean huge. My husband has a big appetite and he left half of his as I did. What a waste. Half of that would be enough. Bearing in mind that it’s a self service restaurant- two portions of steak pie and two paper cups of coke was £38. My fault that I didn’t check. It was on the board but maybe more folk would return if the food was cheaper. I would expect to pay about £10-12 in a pub for that. It was lovely but a waste. Everyone around us who had hot food left a lot.”

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Posted 2 years ago

“We are quite new to House of Bruar, but have been delighted with everything we have received so far.”

Helpful Report

Posted 2 years ago

The House of Bruar is rated 2.1 based on 100 reviews