Trustpilot reviews Thanks for your review! Housing 21 M Si 2 reviews GB Rated 1 out of 5 stars Updated just now Victimised for whistle blowing Update. Housing 21 did not repond to my recent complaint ( pref a chat) nor provided evidence of my misconduct I have now forwarded my emails of communications to the Housing Ombudsman. This landlord sends out too many threats of eviction. In October, cause i emailed official complaint & CC the local MP. Same anti social drunk residents & i complained. A torn paper/ 4 wks in arreas Wow..seems that there are others out there who have been victimised for daring to send emails of complaints . Your elderly loved are safer living elsewhere. Housing 21 is supposed to be independent living property, but many live here in a none extra care premises and hire domiciliary carer Is it any wonder why you can apply to live here directly and are not referred via the local authority? Just as well that they are regulated who communicates with the Housing Ombudsman. CQC can step in as this is a building for the vulnerable and elderly The Woking, Surrey Court managers and area manager work hand in hand in a cover up of lies and intimidation. Do not apply to live here. Since I moved in last year, I had noticed the court manager recollection varied along with wrongley advising me. When I make a mistake, I hold my hand up. I have never heard them say sorry, I should not of advised that or sorry I cannot remember saying that rather than just denying. There is no accountability and so no closure. Absolutely abhorrent If you dare to complain or give negative feedback, you will receive emails of wild unfounded accusations and intimidation and threats oh and threats of eviction of one month rent arrears. Most tenants are in arrears as they pay monthly and rents are charged weekly. If you receive housing benefit, it is the same In one email that I just I received, It was another threat and made up complaint from a resident. It made up the area manager because I sent a copy of a text I had sent to her early that morning to her manager. It confirmed I was not told by the court manager that my crochet group friends of no more than 5 or 6 could not enter the premises. The organiser of the group had met the court manager on 15th June 2023. It was agreed they could come. I was even told I could hold none resident dinner parties, at a cost of £15.00 to use the communal kitchen & sit down. Otherwise, it would be the live-in residents paying the costs. Then I received a Housing 21 email asking me to complete a survey about last year's complaint. I did not open the survey, just reiterated what happened and that I am still experiencing drunken anti social behaviour from the same person late at night. Housing 21 never asked to view my footage when I returned to the flat to grab my phone. I also said I asked Housing 21 regulators if it is OK to call the police if you keep experiencing drunken late night anti social behaviour. The regulators agreed. But also advised to follow guidelines. It was this feedback that set the chain of events. With the court manager complaing . Why? I am the victim No evidence of an internal investigation by a 3rd party Instead, I am receiving intimidating threats of not to have my phone and I had been filming people with my camcorder and causing stress. No resident has ever come forward with such claims. If is Housing 21, who by the way cannot verify the colour, make and model of my small camcorder. The claims were unfounded and would be thrown out of court. Housing 21 has never managed anti-social behaviour but they like to intimidate and victimise residents who whistle blowing, to silence us. Interesting, they pinned up on the laundry room wall a Charter of respect individuals, individuals should feel safe and individuals can whistle blow. So, going back to the copy of the text I emailed to the operation manager, saying thank you for advising that the court insurance polices are pinned up on notice board. I said I will adhere to them. I also said the court manager complained to her area manager that my crochet team of 5 were sat in the communal lounge with other residents. What crime had we committed?? We weren't told they could not enter the premises and the group were just middle-aged women. it took the area manager around 20 mins to send me another intimidating email advising that she has just received another complaint, ( lies) warned me of intimidation and warned me not to breach the building insurance by having friends round It was almost like Housing 21 walked straight into what I was expecting. Their recent request asking us to complete a survey is a farce. As you can see, our responses needs to be positive. These are elderly vulnerable residents that don't want any trouble I suspect the elderly were helped to complete their survey by the court manager My victimisation Happened 2022 and again 2023 & The first one triggered my panic attack. Now, I am ready to take them on and get the he'll o Date of experience: 09 May 2023 Edit Reply from Housing 21 11 Jul 2023 Thank you for your message; we actively encourage feedback from all residents (including positive comments and areas for improvement) so we can ensure we are delivering the best possible service for our residents at all times. The welfare and happiness of our residents is our main concern so we are sorry to hear you have been unsatisfied with certain situations as outlined in your review. To avoid sharing any personal information on a public platform, and to enable us to look into your points further, could you please contact our Complaints Team directly with details of the points you have outlined, as well as the name of your scheme so we can look into it as per our complaints policy, which can be found on our website under the resident information section. Alternatively, please email the information to the Communications Team at communications@housing21.org.uk so we can forward your complaint to the Regional and Operational Managers, as well as the Complaints Team, for further investigation on all of the issues you have raised. Thank you, The Housing 21 Team What’s next? Become a verified reviewer All you need is a photo ID. Verifying helps ensure real people are writing the reviews you read, builds trust online, and lets everyone shop with confidence. Your ID will never be shown on Trustpilot—we’ll only display a verification badge. 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