Absolutely appalling customer support. After owning my printer for a few years it suddenly starting giving an error message saying software was not ok (checking on forums this was a recent but known problem). Online or telephone support didn't recognise the serial number, HP virtual assistant went round in circles, so telephoned again, waited a long time, went through several checks with a person but not completed, then line went dead - it was Friday late afternoon but the support person didn't give any indication that she needed to finish.. Called back and they was closed. Next week tried again and eventually found a number to send a WhatsApp message to for support - did this but received no reply. Over a month later my printer still can't be used. HP support is clearly a complete joke