HP Reviews

Name: HP
Rating: 1.25

1.3 Rating 293 Reviews

5 %

of reviewers recommend HP

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Metrics

1.3

Based on 293 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 44%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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info@hp.com

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Maria Do Carmo De Souza Silva

Exasperated Of London

Massoud

Dawn

"I've bought a HP Pavilion laptop and has been facing issues continuously with it ever since I've purchased it. Initially when I bought the product, it is supposed to be 1TB memory but was given only 512GB. When I contacted the HP sales team from whom I've purchased the product they have added additional 512GB SSD card. There was again issue with the laptop after that. The laptop was getting shutdown automatically while working without any notification with a blue screen and all my work is getting lost because of that. After few days there is some other issue that my screen was flickering for no reason and there were dots on my entire screen. When I contacted the HP support team, it was diagnosed as a hardware issue and a technician was sent to my home for replacement of the hard drive. He verified the device and said it was not the hardware issue, it's issue with the SSD card as the SSD card used in my laptop was of Samsung and not the original HP's. I've again contacted the sales team and got the SSD card replaced with the original HP one. But still the issue is not resolved. Again my laptop screen was flickering and I again contacted the support team and now they said it was the OS issue and installed new OS on my system and I was told there will be no issue in the future again. I'm so very frustrated that the issue still persists and the laptop is getting shutdown for no reason again with a blue screen. This is really very annoying and I'm so frustrated with the product. I will never purchase or suggest anyone to buy it. There is some or the issues occurring since the day1. I'm being so patient with the product but I'm not getting permanent resolution for the issues neither from the sales team nor the support team. I would've given zero rating, since the option is not there, I've given 1 star. This is really bothering and I'm not able to complete my work on time due to these many issues on my hp laptop. I will never buy hp products at all in my lifetime."

Nikitha

Anonymous

Anonymous // 01/01/2019

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“I purchased a NEW HP desktop computer a month ago. The payment went well. The delivery was on time. That is where the praise ends. The PC turned out to be faulty. HP Technical Support took over my PC remotely and proceeded to download updates (this is a new PC) and told me to create an account (while he watched me enter my personal details) with one of the websites. When I objected I was told I could change my preferences later. Whilst the updates were being downloaded my computer screen suddenly went blank, but was assured all was as it should be. I was concerned as I still had a pen drive attached containing all my passwords and personal details, and a direct link was on the screen (a bad mistake) and I could not see what was happening. I immediately removed it. However, since this encounter my email address has been found on the Dark Web and ALL my emails (over 5000) in another account have disappeared. They are not on the server site either. I have never had problems before. I was advised the PC needed to be returned for a repair. I was asked if ok to collect the next day (Wednesday). I agreed (any day but Friday). No one came. I waited in all day. I called DPD and told cannot tell me when will be coming to collect PC without a reference number. I was not given one. I contacted HP again. Told me they don’t have one either but would definitely be collected tomorrow (Thursday). It was not collected. Finally provided me with a DPD reference number late Thursday night and told PC to be collected next day (Friday). I had already told them that no-one was available on Friday. On Saturday DPD brought a big metal box to put the PC in. It was far too big. I offered to pack it tighter. The driver refused, shrugged his shoulders, put the lid on, and left with the box. When DPD arrived to return the ‘repaired’ PC, he demanded a SWAP. I explained I do not have a SWAP. The SWAP is I take my PC out of the box and he takes the box. He said NO. SWAP. NO PARCEL – then left with my PC. I called DPD but told driver will not deliver PC without a SWAP. I explained I do not have a PC to swap, just as I’ve explained above. I was told to contact HP and Flextronics. Of course, they were closed and I have no contact details for Flextronics. I do not know if the PC is even repaired or if I will be able to get it back. What I do know is that I will not be purchasing from HP ever again. Deal or no deal.”

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Posted 5 hours ago

“I wish i could give them zero stars. UNDER NO CIRCUMSTANCES SHOULD YOU BUY DIRECT FROM HP. I bought an OmniBook on a Black Friday 2024 deal. Less than 1 week later and whilst still waiting for the laptop to arrive, HP have it advertised at a cheaper price and refuse to refund the difference. They claim only 1 coupon per order. Try to return it, they threaten you with a restocking fee.”

Helpful Report

Posted 1 week ago

“There are too many departments within HP! The agents in each department don't have the brain ability to transfer a customer to the right department. I have been on the phone for 28 minutes to correct a shipping address that another agent changed during the sales process. Been transferred 3 times, from sales to Tech support and finally to customer support. If HP could train their employees to do their jobs, they would probably have more satisfied customers! It's amazing that they are able to keep customers the way they treat the people who buy their products!”

Helpful Report

Posted 1 week ago

“Non only is the laptop a piece of junk, the "customer service" is worse than the product.My laptop is still under warranty. HP has done everything they can to not repair the laptop. They want to scam customers out of 19.99 to pay for live chat to get "real" help OR worse still, select free chat with a bunch of people they have intentionally trained to feign idiocy. It appears they do this to annoy and frustrate customers so they won't pursue getting their devices repaired and of course that saves HP money. Double scam! It has been over two weeks of endless calls and chats and no where is resolution in sight. I WILL NEVER BUY ANOTHER HP LAPTOP. I WILL DO EVERYTHING I CAN TO DISCOURAGE ANYONE FROM BUYING AN HP LAPTOP.”

Helpful Report

Posted 1 week ago

“HP Spectre not working, sent 5 times for repairs from Ireland to Hungry !!! original problem fixed but they created a new problem as the laptop powers down and won't turn back on - 5 repairs still broken - calling and calling and nobody calls back DO NOT BUY A HP PRODUCT the service is appalling and especially for a premium laptop such as the spectre”

Helpful Report

Posted 3 weeks ago

“Most horrible customer service ever. I have been an HP customer for over 10 years and I currently purchase HP ink for my printer/scanner. I had to update my Wifi password and now the scanner won't connect. I know it's a simple fix but HP WON'T HELP a valued customer because my printer/scanner is past their window of customer service?? It was working just fine and I've changed my wifi password before and they walked me through it no problem. Now they won't help AT ALL to get my scanner reconnected...instead they told me they'll give me 15% off on a new product. It's not broken!! It just needs a basic troubleshoot. I've tried to call HP for the last 2 months and today was the first day I actually got a human. Their automated system won't let you past and won't read the serial number correctly so you can never get through. So incredibly FRUSTRATING and extremely terrible customer service. You'd think they would want to take care of such a long time customer so they will be a returning customer but they obviously do not care. This has put me way behind in my work. I will work on becoming a NON HP customer in the future.”

Helpful Report

Posted 3 weeks ago

“I bought a HP 27 desktop unit which arrived promptly, everything seemed to be fine except when I was on teams facetime the sound crackled and we couldn’t hear each other, also the connection sporadically cut off. Initially I thought it was connection issues and tried to resolve this, eventually, when I could not resolve the issue, I contacted customer support who concurred the unit was faulty and that it would need to be sent back for repair. I am now left without a computer whilst they repair a supposed brand-new unit. They tell me it will take up to 15 days! So, 15 days without a unit from buying it brand new for them to fix it! I found this shocking enough, but no, there is more … I follow all packing instructions, removal of data and passwords etc. They send me a broken box to pack the unit in that did not look very safe or sturdy. I was reluctant to place the unit in there but was told by the currier they sent that the box will be ok, although they did also state it was their 4th day in the job and they didn’t know what they were doing. I waited 7 days with no response from HP, I checked to find the unit will not be sent back to me in 15 days, but now for 30 days! and it suggests that I have caused the damage stating ‘pure misuse’ I am confused by this as I initially sent the computer for the cracking upon arrival. I contact customer support, nobody knows what is happening, and I get cut off and need to recall and explain my issue 4 more times, I tried to contact via WhatsApp but nobody was available to discuss my problem, they eventually tell me I have packed the computer wrongly apparently in the broken box they sent me with zero instructions of how to pack the unit, and that I now need to pay them £490 for a new screen! When I have just bought the whole unit for £600! Are they joking! No mention of the cracking, nobody even knows anything about it apparently and just want to charge me for the broken screen of which was not broken before they sent me a broken box to send it back to them! For initially sending me a faulty cracking unit! I am in such shock I have no words for this cowboy outfit and will never buy from HP again, I would strongly urge anybody to do the same and I will be placing this review on every site I can find, it is the worst service I have ever had in my entire life!!!”

Helpful Report

Posted 2 months ago

“I purchased and own an air laser jet hp printer. It suddenly will not work. I have a newly purchased laser cartridge which I now cannot use as the printer suddenly for no apparent reasons no longer accepts signals . Hp wants me to commit to a printing subscription which I will not do. In my view HP IS remotely interfering with my use of my personally owned printer. A warning to potential HP clients . Be warned. Is this an honorable business ? Are these honest business practices within a huge business enterprise? My opinion is they are not. Efforts toward resolving these issues have been unsuccessful. I will spend the money for the printer that I need for only home use, with another reputable client based company. They are out there. I am disgusted with HP.”

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Posted 2 months ago

“A word of advice, don't buy the HP Deskjet 2720e printer, it's just throwing your money away and looking for free stress. The first time you change the cartridges you'll have a big problem, because even if you put in genuine cartridges it will have trouble recognizing the cartridges, and after trying a lot and following tips to accept it, believe me, to this day my printer doesn't recognize the color cartridge. RIDICULOUS technical support, the solution is to throw it away and buy another one! PRINTER GARBAGE.”

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Posted 3 months ago

“My $1000 laptop when I have more than 3 tabs open while my $40 smart phone will happily open 100 plus tabs”

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Posted 5 months ago

“I purchased a HP printer pro 8130e. It is the most awful, horrendous printer that I have ever had. The printer is very slow and very noisy. HP sent me two printers by mistake. I tried the first one, absolutely terrible. The second one was only slightly better as I have to call HP approx once a month to get the blasted thing to work again. I can only strongly recommend not to purchase this printer. I put one star simply because it is impossible to put 0 star. The only thing worse than the printer was the customer service, very arrogant to say the least. The name should be changed to customer disservice”

Helpful Report

Posted 5 months ago

“Wow. total garbage. Don't get their products - if they have issues, your done.”

Helpful Report

Posted 5 months ago

“HP support is trash. I use my printer once or twice a month and if im not using it it's unplugged. I plug it in and things wont print. Spent an hour and a half with support and then I get transferred because apparently the guy helping me was in the wrong country. Get U.S. help and I wait 5 minutes for the lady to respond to me, she send me a message asking if its okay to charge $19.99 to diagnose the issue (excuse me?) and not even 15 seconds later she ENDS the chat on her side and disconnects us. Then sends an email saying sorry we got disconnected and the link she send to reconnect doesn't even work. The last time I buy hp.”

Helpful Report

Posted 5 months ago

“Less than one star review. I bought an Hp printer and subscribed to the monthly paid service for paper and ink. The HP supplied exploded in the printer causing a print head error. When I explained my situation , I was informed by a supervisor named Shraddha that the escalation ticket would be sent and that I could expect a replacement or credit in full for the printer. I had to call the escalation team and spoke to a David who offered me absolutely nothing and then to a Benson the senior management for the escalation team who only offered me a $25 credit. He was also very rude, obnoxious and did not empathize with the situation I was in. Not only this, they did not take responsibility for supplying me with faulty ink which exploded in the printer. I reminded them that I was a paying customer and that I was stunned by the poor customer service experience that just occurred. I will never buy from Hp again and I recommend all to stay far and clear from these con artists. They will take your money gladly, but if you experience an issue which is only a matter of time, you can expect to pay full price for repairs. This company and the higher ups simply do no care.”

Helpful Report

Posted 5 months ago

“I will continue to post on every blog known to man that HP has the WORST CUSTOMER SERVICE EVER. Case Number 5125945733 - has been Created CRM:0090161005948 I used the instant ink for a year or so, then got very sick and had to stop all work. I called HP to pause my service, they did it for a few months, then turned me back on with NO KNOWLEDGE OF MINE. I must have paid months of ZERO VALUE monthly printing. Now I want to REALLY PRINT something and they want to charge me MONTHS OF NO USE in order to turn my printer on. I WAS ON THE PHONE WITH EVERYONE THERE FOR HOURS AND ALL THEY DO IS READ DIFFERENT WAYS TO NOT HELP ME. I will continue to post on every page possible until someone actually calls me back. I will send hundreds of emails and posts because it is SIMPLY NOT RIGHT TO HOLD CUSTOMERS HOSTAGE and that is what HP is all about.”

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Posted 5 months ago

“A lot of problems with the printers from HP.”

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Posted 5 months ago

“Quite possibly the worst customer service in the entire world”

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Posted 6 months ago

“We were talked in to having a monthly subscription but it’s not worth it - cost us way too much money and had to dispose of perfectly good ink cartridges at the end of the subscription even though they were full!!! Crazy situation.”

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Posted 6 months ago

“Madarchod sale”

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Posted 6 months ago

“I bought desktop from HP 21 Apr They did not respond, after few days I sent email asking about my order I was told is delayed and cannot say whether it will be back. I waited few more days next email they still do not know when they will have it. 2 May I asked to cancel order.. No problem.. Today is 14 May and I am still waiting for my refund.. SO..”

Helpful Report

Posted 7 months ago

HP is rated 1.3 based on 293 reviews