HP Reviews

Name: HP
Rating: 1.23

1.2 Rating 347 Reviews

5 %

of reviewers recommend HP

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Metrics

1.2

Based on 347 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 44%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Maria Do Carmo De Souza Silva

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The HP Inspire 7200 has been a huge disappointment. The printer refuses to accept brand‑new HP ink cartridges unless I enroll in HP Instant Ink. Even genuine cartridges become unusable unless I join their subscription program. This feels deceptive and wasteful — I ended up throwing away perfectly good ink because the printer simply wouldn’t allow me to use it. A printer should work with standard cartridges without forcing customers into a subscription. I won’t be buying HP products again until they change this policy. Wasn’t even disclosed.”

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Posted 2 days ago

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Posted 2 days ago

“NEVER BUY HP… BIG NO TO HP I have bought Hp ELITEBOOK around 6 to 8 months ago and it stop working. I tried to get warranty and customer support but no luck. HP is not providing any service at all. Really bad customer service and product,”

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Posted 6 days ago

“Hp Custemer service after spending over a hour talking to 5 people they are not helpful , after being a hp Custermer about 15 years approximately , the Custemer service has gotten bad and not helpful for a printer that takes about 2 years to pay for . I would not recommend buying hp products”

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Posted 1 week ago

“Hp printer, volle cartridge. Hij blijft aangeven dat de cartridge niet goed communiceert. Vanalles geprobeerd, luky niet. Hoorde van meerdere mensen. Met hetzelfde probleem. Alrijd HP gehad, tot nu. Heb er geen vertrouwrn meer in.”

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Posted 2 weeks ago

“Less than 1 Absolutely horrible Told me 2 weeks for repair and it’s been 3 months without my laptop then apparently can’t get the parts needed so offered me a refurbished one but two weeks later find out that is out of stock. Still waiting for resolution. Why can’t they get parts? Why offer me a. Out of stock laptop? Why no effort or calls or emails back to resolve this matter? James kumar at escalation team is terrible”

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Posted 1 month ago

“Hp deskjet2827e. Do not buy this product. After every use you have to reset it on wi fi. Not my first printer but definitely my last with Hewitt Packard..”

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Posted 1 month ago

“Terrible support & repair experience. Tell me to wait all day because there's no 'collection window', then don't even bother showing up at ALL. No messages, no E-Mail, had to run after them myself. Arduous and infuriating process.”

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Posted 1 month ago

“Bought a printer and immediately had issues. Finally service desk said they would send a new one. Been trying to get since December 23/2025. Told we would get one in 24 to 48 hours. Have spoke with HP support 10times. We have heard this story over and over. Then we are told we need to supply some new info. We get it and then we are told we don’t need that. Then of course we are told 24 to 48 hours we will have it. Have been cut off 6 times and no return call ( always ask for your number in case cut off) waste of time. Every single person puts you on hold to review your file, then asks same questions you gave previous 10 people who asked so they could put in your file. We have been promised, we have been guaranteed, even given delivery dates. Nothing. Please excuse us when we say everything we are told is a lie. HP uses it to get you off the phone ( have over 8 hours on the phone) hoping you will give up and it won’t cost them a dime for equipment that doesn’t work. We have kept track of calls, times, names and HP doesn’t care. If your HP printer breaks down just throw it away and go buy a different brand.”

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Posted 2 months ago

“Huge thanks to Michael and drew for being such a genuine source of support during a tough time. I didn’t just need answers—I needed reassurance, and they gave me both. Every step of the process was handled smoothly and thoughtfully. They took time to really understand my situation and never made me feel rushed or judged. You can tell they truly love what they do and care about people. I’m so grateful for their patience, professionalism, and heart.”

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Posted 4 months ago

“Unfortunately I bought the HP office jet PRO 8710, unreliable brand, worst printer you can ever buy, the lousy printer screen you can’t access the menu, the ink refill is so expensive it costs on a promotion $170 just for the ink cartridges; even though you buy the Hp ink cartridges it doesn’t work, screen is showing There’s a problem with the supply system. You call Hp technical support, you end up talking to an AI recording for 30 mins and she finally transfers you to a technical rep extension you hear this stupid recording rep. busy with other caller for hours then when she picks the call she puts you on hold even before she knows the issue then she hang up the phone, you call back they never pick up the phone, and the worst part they trap you with their ink supply contract and they control your printer via network and stop you printer from working with their Firmware software !”

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Posted 4 months ago

“I bought a few printers from them. Never signed up for their instant ink program of gave them permission to charge my card monthly. I saw charges for $17.07, called them to cancel. It took forever because they couldn't find my account because of course I never created an account with them. The charges stopped, 2 months later they started again.”

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Posted 4 months ago

“ABsolutely horrible - omen laptop is *supposed* to be high quality with large capacity & abilities to handle AI work, etc. I've barely had it 2 months & have had TONS of problems with it, from black screens, flashing screens, burning smell, inability to play video recordings, locking requiring hard reboot, too many needed updates to count, cursor jumping, internet connectivity issues.... I have *dealt* with customer service too many times over too many hours and too many weeks and find that many of their agents are horrible!!!! The call-in process is terribly flawed with horrendous hold music I've had to listen to, at times for more than half-an-hour just to get an agent, with disconnect issues requiring me to call back & listen to hold music AGAIN. And, even when dealing with agents, often they are (probably intentionally) obtuse, requiring me to re-ask the same questions so many times, I can't help but get frustrated with them; or are patronizing and treat me like an idiot, while failing to give me the information I need. I've attempted dealing with supervisors with mixed results. I've had to re-install the operating system (after, may I add, many dealings with agents giving me incorrect or partial information) and still the issues are not all solved. I have additionally spent more than $100 on devices to try to help this stupid laptop's perfomance, and, considering the $1500 price tag on this device 2 months ago, that is ridiculous, in my opinion. I would recommend to EVERYBODY: DO NOT BUY HP DEVICES, DO NOT DEAL WITH THEM AS A COMPANY. IT'S SIMPLY NOT WORTH THE TIME AND FRUSTRATION.”

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Posted 4 months ago

“All I am trying to do is purchase an upgrade desktop. Waiting ages in line, not helpful with questions on configuration, don't reply and responses take so long that prices go up. Very very disappointing for a long term HP customer and where they are now.”

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Posted 5 months ago

“HP service still owes me two refunds. They claim they issued the refunds on 6/13/2025 but they have never been refunded to my account. After many many calls and emails, not resolved. Terrible customer service!!! Never purchase a service contract from them!!!”

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Posted 5 months ago

“If this site allowed zero stars, that's what HP would get. The wait times on the support line are excessive. I've waited well over an hour multiple times, only to have their system drop the call. If and when I do get to someone, it is impossible to understand them because the company outsources tech support to people whose primary language is not English. They are incompetent and unprofessioal. They sold me extended service coverage, and I'm getting NOTHING for it. I will NEVER buy another HP product for as long as I live. What a nightmare!”

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Posted 6 months ago

“Extremely disappointed with HP’s service. Our school printer has been out of use for days and despite repeated complaints, HP keeps assigning the same non-responsive technicians, Mehraj, Sumit Mandal, Divyanshu, Anmol from ghaziabad Service centre. Each time I receive the same automated mail, but no one actually turns up to resolve the issue. This is unacceptable for an organization like HP, especially when the printer is being used for important work. The lack of responsibility and follow-up shows how poor their customer service has become. If there was an option for zero stars, I would have given that. HP really needs to improve its service quality and accountability.”

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Posted 6 months ago

“Terrible customer service. They stopped collecting negative reviews on Trustpilot over a year ago - presumably they got too many. website has you going round and round in circles, chat bot obviously does not even know what day it is and human interaction impossible. Only benefits from purchasing new printer if you print a lot ,on a good hp printer, is buy the £30 odd quid subsidised ones with 6 months free ink, add to your account, throw away and continue using old printer. Repeat every 6 months. Saves up to £55.99 a month!”

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Posted 6 months ago

“I ordered a laptop from hp’s website over a month ago, and it still hasn’t shipped. I tried contacting customer service many times, but they were rude and didn’t help at all. It felt like they were trained to ignore problems instead of fixing them. I expected better from a big company like hp, but this was a huge disappointment. If you’re thinking about buying from them—don’t. Save your time and money and shop somewhere else.”

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Posted 6 months ago

“Well I've just thrown my Envy 6432e printer in the bin and bought a cheap Epson printer instead. If your not connected to the internet a HP printer will not work, if you don't pay a monthly fee it will not work. I just want a printer to print, at least with the Epson I now hit print and it does..”

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Posted 7 months ago

HP is rated 1.2 based on 347 reviews