HP Reviews

"Trying to get tech support for a new HP laser jet 178nw imaging drum. The images on line are different from the drum installed in my printer, bought from a genuine HP agent two years ago. See image of the C1120A drum for sale with two yellow\/gold \"things\" in the bottom left hand corner. Thensee my image of the existing drum and nodules on the cover. The nodules would prevent my closing the cover as they could not penetrate the two yellow\/gold things. Nobody at HP could tell me what they were and why my existing drum didn't have them. One HP sales \"comedian\" said maybe I should smash the nodules flat with a hammer. Tried numerous times to get through to the right dept in UK. Mnay different numbers, multiple extension choices. Some were automated voices, others spoke with accents I did not understand. Nobody could help. Completely useless. I will never buy an HP product again."

"Trying to get tech support for a new HP laser jet 178nw imaging drum. The images on line are different from the drum installed in my printer, bought from a genuine HP agent two years ago. See image of the C1120A drum for sale with two yellow\/gold \"things\" in the bottom left hand corner. Thensee my image of the existing drum and nodules on the cover. The nodules would prevent my closing the cover as they could not penetrate the two yellow\/gold things. Nobody at HP could tell me what they were and why my existing drum didn't have them. One HP sales \"comedian\" said maybe I should smash the nodules flat with a hammer. Tried numerous times to get through to the right dept in UK. Mnay different numbers, multiple extension choices. Some were automated voices, others spoke with accents I did not understand. Nobody could help. Completely useless. I will never buy an HP product again."

"Absolutely the worst sales customer service. I tried to purchase a gaming monitor on HP site, the price was advertised as $154.99 and when I add it to the cart the price jumped to $229.99, when I tried the chat option to get it fixed I was told they could not fix it and I should save screenshot and try later when the problem was fixed. The next day when I tried to purchase it again, the advertised price was changed to $234.99 and when I used the chat option and explained the situation and that I was told to use the screenshot to get it at the original price, the agent kept reading the statement form a script that prices change and I must pay the new price. In car dealerships this is called Bait and Switch, I guess HP is following the same practice."

"Absolutely the worst sales customer service. I tried to purchase a gaming monitor on HP site, the price was advertised as $154.99 and when I add it to the cart the price jumped to $229.99, when I tried the chat option to get it fixed I was told they could not fix it and I should save screenshot and try later when the problem was fixed. The next day when I tried to purchase it again, the advertised price was changed to $234.99 and when I used the chat option and explained the situation and that I was told to use the screenshot to get it at the original price, the agent kept reading the statement form a script that prices change and I must pay the new price. In car dealerships this is called Bait and Switch, I guess HP is following the same practice."

"I have tried all angles of communication and can\u2019t get through to anyone. Absolute zero customer service unless you want to communicate with a robot that is only programmed to answer about for specific questions.\r\nDon\u2019t waste your money with extended warranty because there is no support.\r\nI tried, live chat (which isn\u2019t live chat), email no response, telephone doesn\u2019t get through to anyone\u2026."

"I've bought a HP Pavilion laptop and has been facing issues continuously with it ever since I've purchased it. Initially when I bought the product, it is supposed to be 1TB memory but was given only 512GB. When I contacted the HP sales team from whom I've purchased the product they have added additional 512GB SSD card. There was again issue with the laptop after that. The laptop was getting shutdown automatically while working without any notification with a blue screen and all my work is getting lost because of that. After few days there is some other issue that my screen was flickering for no reason and there were dots on my entire screen. When I contacted the HP support team, it was diagnosed as a hardware issue and a technician was sent to my home for replacement of the hard drive. He verified the device and said it was not the hardware issue, it's issue with the SSD card as the SSD card used in my laptop was of Samsung and not the original HP's. I've again contacted the sales team and got the SSD card replaced with the original HP one. But still the issue is not resolved. Again my laptop screen was flickering and I again contacted the support team and now they said it was the OS issue and installed new OS on my system and I was told there will be no issue in the future again. I'm so very frustrated that the issue still persists and the laptop is getting shutdown for no reason again with a blue screen. This is really very annoying and I'm so frustrated with the product. I will never purchase or suggest anyone to buy it. There is some or the issues occurring since the day1. I'm being so patient with the product but I'm not getting permanent resolution for the issues neither from the sales team nor the support team. I would've given zero rating, since the option is not there, I've given 1 star. This is really bothering and I'm not able to complete my work on time due to these many issues on my hp laptop. I will never buy hp products at all in my lifetime."