Excellent support Since the last Windows update my HP laptop developed a fatal error - I was unable to re-install windows as all the required files had been wiped. After a weekend trying (I am an ex IT professional) I phoned HP support, got through to a live expert immediately, He talked my through some extensive system tests and phoned me back 2 hours later to check the outcome, as they showed no obvious problem, he talked me through re-installing from the cloud. He phoned again next morning to see how the install went and if it sorted the problem, which it appeared to do. He is going to phone again in a few days to see if all is still well. he also said that should we not be able to fix things, he would arrange for it to be collected and sorted for me. Some of the best support I have ever experienced. Thanks HP.