HP Reviews

Name: HP
Rating: 1.25

1.3 Rating 321 Reviews

5 %

of reviewers recommend HP

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Metrics

1.3

Based on 321 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 44%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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info@hp.com

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Maria Do Carmo De Souza Silva

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely the worst, it’s criminal. I sent my computer 2 months ago and no response. I think they have either stolen it or lost it it”

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Posted 5 days ago

“TheresachinRecovery INC amazing Lifesaver”

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Posted 1 week ago

“I spent 1 hour on an online chat trying to get a 25 cent replacement foot for my new HP keyboard. I was told I could pay HP to repair the keyboard, which I've owned for less than one week. The keyboard was part of a brand new HP desktop computer.”

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Posted 3 weeks ago

“HP customer service has to be the worst in US History. Can’t believe how much time I spent talking with multiple overseas agents going over the same thing with no joy. Groundhog Day.”

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Posted 4 weeks ago

“Convoluted, circuitous, customer service. It was impossible to find someone to answer a simple question regarding an error with an order for an AC Adaptor. For a tech company, it was surprising to find such poor tech/sales support. The AI system they developed is useless. Will never purchase HP again.”

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Posted 2 months ago

“Bad products and hp company. Customers totally money waste. I am use for many model hp printer. No service no product work.”

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Posted 3 months ago

“Printers not working and service is poor! Don't go near them in your life!”

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Posted 3 months ago

“Simply message them tony*jack*son*3330*@gmail*.com* to get your money Back.”

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Posted 3 months ago

“Very bad customer service. I have been chasing since 3 months for my new hp laptop issue. They keep passing my message from one team to another but never got solved. I asked for refund or replacement any option but no response at all. Very disappointed.”

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Posted 3 months ago

“HP 8015e will not print or copy. Always a problem: not set up, not online, cancelling... So disappointed to buy a printer that does not work when needed.”

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Posted 3 months ago

“Don’t give them your money They don’t live up to their warranty”

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Posted 3 months ago

“HP continues to have the worst tech support. I recently had to call in about two HP9135e printer problems. One minor, but they managed to totally destroy the printer by locking it up on the menu screen. I later found out that what they did remotely destroyed the printer. They didn't know this? I have spent over 20 hours over three days online with support: 5 techs(2 that cut me off when they could not figure the problem out, 2 supervisors, and one HP engineer. NOBODY could fix the problems THEY created. Two brand new printers right out of the boxes. After reading Amazon reviews, I found many others have had the same issues with this printer. HP must know they have a problem with this model, as the original price was $499, then $399, and yesterday, now $279. After being an HP fan for over 25 years I now have switched to Epson printers.”

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Posted 3 months ago

“My screen moved to the right on laptop and it is under warranty. The woman from tech support told me that she only dealt with software and it would cost more money to talk to someone who dealt with hardware. What a CROCK!! I fixed it after a few tries. I would give no stars and I don't give my debit info. I will never buy from HP again.”

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Posted 4 months ago

“HPDeclined a return within thirty days due to paying on their credit card. The balance was paid and account closed. Customer service reported the refund would have to go on the same account which is closed. Does not seem that difficult the item was paid send check refund. I am having a difficult time understanding their logic. Sometimes you have to reason out a problem to solve it. So for now I have an item that is not what I wanted and I feel confident that they may look into it after the 30 days then the return policy is void. Discouraged former customer . Unfortunately I did not read the reviews prior to the purchase.”

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Posted 4 months ago

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Posted 4 months ago

“HP has used its "Dynamic Security" firmware updates to "create a monopoly" of replacement printer ink cartridges, a lawsuit filed against the company on January 5 claims. The lawsuit, which is seeking class-action certification, represents yet another form of litigation against HP for bricking printers when they try to use ink that doesn't bear an HP logo. The lawsuit, which was filed in US District Court in the Northern District of Illinois, names 11 plaintiffs and seeks an injunction against HP requiring the company to disable its printer firmware updates from preventing the use of non-HP branded ink. The lawsuit also seeks monetary damages greater than $5,000,000 and a trial by jury.”

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Posted 4 months ago

“Deserves Zero Stars - I have wasted nearly 4 working days (no exaggeration) trying to resolve an issue with a laptop which arrived not working. I have been explicitly told (in emails) by BOTH Order Support and Technical Support that it is the others problem and that I need to contact them again (after after having done so numerous time) to resolve what is an internal management issue within HP UK. I would strongly advise against buying from HP until they have a Customer Services department, who can be contacted and who actually care about customers.”

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Posted 5 months ago

“If I could give a negative review I would. What a garbage company that doesn't honor the factory warranty OR the extended warranty that was purchased. I returned a laptop that was used for 3 months and they LOST it! Now they are offering about half the cost I paid 6 months ago as a refund!!! Do not do business with this company!!”

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Posted 5 months ago

“Avoid this company at all costs The laptop I bought was faulty. I tried the online form and it said my order number was not recognised. E mails were unanswered. When I spoke to technical support they told me to speak to sales, when I spoke to sales they told me to speak to technical support then hung up when I pressed told them. So there is nothing I can do other than sue them. Terrible products and terrible customer service.”

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Posted 5 months ago

“They are horrible, after sales service is pathetic. Reaching them is frustrating…”

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Posted 5 months ago

HP is rated 1.3 based on 321 reviews