HP Reviews

Name: HP
Rating: 1.24

1.2 Rating 327 Reviews

5 %

of reviewers recommend HP

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Metrics

1.2

Based on 327 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 44%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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info@hp.com

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Maria Do Carmo De Souza Silva

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“HP printers absolutely suck! Over the past 29-25 years, I’ve had 4-5 printers and each one of them have failed on me after a couple of years! The last one has problems with cartridges. Brand new cartridges give me an error message, that they are bad or are missing. Suck! Suck! Suck! My next printer will be from China or Japan!”

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Posted 1 day ago

“Absolutely, the worst customer service I have ever encountered. Brought a machine which has a known fault apparently and HP do not yet have a fix, so I wanted a refund in order to buy a machine that doesn't have a known fault. I have spent around 5 hours in total (around 4.5hrs on hold) over the last 5 days trying to reslove this but can't find anyone who is able to do anything. Just passed from one person to another without getting any where.”

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Posted 1 week ago

“I ordered ink cartridges and wanted genuine HP. I could have ordered from Walmart or Amazon but thought for the same price I would order from HP and likely get a fresher cartidge. Shipping took forever (they used USPS) and the two shipped in an envelope were crushed. The third never arrived. I emailed HP and got an auto-generated email stating they would contact me within 24 hours. They did not, and several days later I called them to have them send replacements. I will NEVER order ink directly from HP again”

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Posted 2 weeks ago

“Very disappointing experience with HP support. I raised a service request for my HP LaserJet Pro MFP 4104dw Printer (Case No. 5144648635) on 20th June 2025. However, no one from the service team contacted or visited us. The case was auto-closed without any resolution. I followed up with the dealer and was given a contact number of an HP service technician, who said the case was not even visible in their system and advised me to re-register. It's been over 2–3 weeks now, and the printer remains non-functional. This kind of negligence and lack of accountability from a reputed brand like HP is unacceptable. The support process is broken, and we received no assistance despite multiple follow-ups. Very poor service experience.”

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Posted 1 month ago

“Hewlitt Packard Personal Review – Negative I am not writing this to tell others not to purchase HP Products, but I will just relate my story and you can make your own mind up. I must first apologize as the exact dates might be a day or two off, you will understand when I get more into the details. On the 29th of August 2024, I ordered a HP Pavilion Laptop 16t-af000, 16" directly from HP. The laptop arrived the 14th of September. I installed all my person purchased programs, MS Office, Photoshop, those type of programs. I am not a gamer and am a 73-year-old retired government worker. I use it for personal reason nothing complicated. The first issue was I was unable to use the stylus on my touchscreen, not critical but I paid for touch screen. Once that happened it all turned bad and I started to have more and more issues with the laptop and I contacted HP every time at least twice a week. HP had techs and higher techs remote in and acknowledged the problems and all had one solution I believe they called a Cloud Boot. 1. Remove all programs and files to an external drive. 2. I was then told to totally wipe the hard drive clean. 3. I was to reinstall Windows 11 and then all my programs. (This process with removing, reinstalling took more than 6 hours.) Prior to doing all the above I asked HP since they acknowledged the issues why don’t they just send me a new one and I will send this one back. They said they couldn’t do that and only replace items if damaged in shipment (Good to know). Their other solution was to take it to a HP Certified repair shop. I contacted the one suggested and was told it would probably take 3-4 weeks IF they could fix it. This is the only PC I have and have been working around the issues but still getting stuff down but takes about 50% more time. The contact between myself and HP continued with a multitude of techs remoting in, assigning case numbers, resending to a different tech that was a specialist in this area of repair. I have about 8-10 case numbers all of them still sitting there either closed or they just don’t care. They have called and then sent emails stating sorry they missed me on phone and they would appreciate a good time and day to call which I gave them. I waited 2 hours from the set time and nothing. I called the number and go the recording that this number is not available at this time and try again later. The tech connected to that number finally sent me an email apologizing that he was on vacation/. So here I sit with an expensive hunk of junk that Hewlitt Packard could care less about. The simplest solution would be to just replace the one sent to me with a new one and I wouldn’t be sitting here writing this. The laptop still has all the issues with a new one poking its head up now and then but I have dealt with it. I believe that HP was at a loss and figured if I was ignored long enough that I would just go away. I wrote hard letters, not emails to several HP Executives but no acknowledgement of receipt and I am sure they made it to the shredder shortly after they got it. I am just one customer that HP won’t missed and I will be easily replaced. So all you prospective HP purchasers I hope maybe this gives you some insight in what might happen. It happened to me and who knows what else will go wrong. Laptop iffy and will not connect to one of my HP printers (new Issue) Just a heads up.”

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Posted 1 month ago

“Bought an hp office jet printer last year November now I can't even use,it can't print anything,tried to remove it from the hp smart app they can't let me,removed cartridges and bought new ones still not working and it's a new printer ,waste of money basically I just have to throw it away,can't sell it ,can't use it just have to put it on the curbside ,pure trash.”

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Posted 1 month ago

“Absolutely the worst, it’s criminal. I sent my computer 2 months ago and no response. I think they have either stolen it or lost it it”

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Posted 1 month ago

“TheresachinRecovery INC amazing Lifesaver”

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Posted 1 month ago

“I spent 1 hour on an online chat trying to get a 25 cent replacement foot for my new HP keyboard. I was told I could pay HP to repair the keyboard, which I've owned for less than one week. The keyboard was part of a brand new HP desktop computer.”

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Posted 2 months ago

“HP customer service has to be the worst in US History. Can’t believe how much time I spent talking with multiple overseas agents going over the same thing with no joy. Groundhog Day.”

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Posted 2 months ago

“Convoluted, circuitous, customer service. It was impossible to find someone to answer a simple question regarding an error with an order for an AC Adaptor. For a tech company, it was surprising to find such poor tech/sales support. The AI system they developed is useless. Will never purchase HP again.”

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Posted 3 months ago

“Bad products and hp company. Customers totally money waste. I am use for many model hp printer. No service no product work.”

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Posted 4 months ago

“Printers not working and service is poor! Don't go near them in your life!”

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Posted 4 months ago

“Simply message them tony*jack*son*3330*@gmail*.com* to get your money Back.”

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Posted 5 months ago

“Very bad customer service. I have been chasing since 3 months for my new hp laptop issue. They keep passing my message from one team to another but never got solved. I asked for refund or replacement any option but no response at all. Very disappointed.”

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Posted 5 months ago

“HP 8015e will not print or copy. Always a problem: not set up, not online, cancelling... So disappointed to buy a printer that does not work when needed.”

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Posted 5 months ago

“Don’t give them your money They don’t live up to their warranty”

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Posted 5 months ago

“HP continues to have the worst tech support. I recently had to call in about two HP9135e printer problems. One minor, but they managed to totally destroy the printer by locking it up on the menu screen. I later found out that what they did remotely destroyed the printer. They didn't know this? I have spent over 20 hours over three days online with support: 5 techs(2 that cut me off when they could not figure the problem out, 2 supervisors, and one HP engineer. NOBODY could fix the problems THEY created. Two brand new printers right out of the boxes. After reading Amazon reviews, I found many others have had the same issues with this printer. HP must know they have a problem with this model, as the original price was $499, then $399, and yesterday, now $279. After being an HP fan for over 25 years I now have switched to Epson printers.”

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Posted 5 months ago

“My screen moved to the right on laptop and it is under warranty. The woman from tech support told me that she only dealt with software and it would cost more money to talk to someone who dealt with hardware. What a CROCK!! I fixed it after a few tries. I would give no stars and I don't give my debit info. I will never buy from HP again.”

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Posted 5 months ago

“HPDeclined a return within thirty days due to paying on their credit card. The balance was paid and account closed. Customer service reported the refund would have to go on the same account which is closed. Does not seem that difficult the item was paid send check refund. I am having a difficult time understanding their logic. Sometimes you have to reason out a problem to solve it. So for now I have an item that is not what I wanted and I feel confident that they may look into it after the 30 days then the return policy is void. Discouraged former customer . Unfortunately I did not read the reviews prior to the purchase.”

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Posted 6 months ago

HP is rated 1.2 based on 327 reviews