Terrible customer service. They stopped collecting negative reviews on Trustpilot over a year ago - presumably they got too many. website has you going round and round in circles, chat bot obviously does not even know what day it is and human interaction impossible. Only benefits from purchasing new printer if you print a lot ,on a good hp printer, is buy the £30 odd quid subsidised ones with 6 months free ink, add to your account, throw away and continue using old printer. Repeat every 6 months. Saves up to £55.99 a month!
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