HP Reviews

Name: HP
Rating: 1.26

1.3 Rating 278 Reviews

5 %

of reviewers recommend HP

Company Reviews

Questions

Metrics

1.3

Based on 278 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 44%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

Visit Website

Email:

info@hp.com

Write Your review

Tell us how HP made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Exasperated Of London

Massoud

Dawn

"I've bought a HP Pavilion laptop and has been facing issues continuously with it ever since I've purchased it. Initially when I bought the product, it is supposed to be 1TB memory but was given only 512GB. When I contacted the HP sales team from whom I've purchased the product they have added additional 512GB SSD card. There was again issue with the laptop after that. The laptop was getting shutdown automatically while working without any notification with a blue screen and all my work is getting lost because of that. After few days there is some other issue that my screen was flickering for no reason and there were dots on my entire screen. When I contacted the HP support team, it was diagnosed as a hardware issue and a technician was sent to my home for replacement of the hard drive. He verified the device and said it was not the hardware issue, it's issue with the SSD card as the SSD card used in my laptop was of Samsung and not the original HP's. I've again contacted the sales team and got the SSD card replaced with the original HP one. But still the issue is not resolved. Again my laptop screen was flickering and I again contacted the support team and now they said it was the OS issue and installed new OS on my system and I was told there will be no issue in the future again. I'm so very frustrated that the issue still persists and the laptop is getting shutdown for no reason again with a blue screen. This is really very annoying and I'm so frustrated with the product. I will never purchase or suggest anyone to buy it. There is some or the issues occurring since the day1. I'm being so patient with the product but I'm not getting permanent resolution for the issues neither from the sales team nor the support team. I would've given zero rating, since the option is not there, I've given 1 star. This is really bothering and I'm not able to complete my work on time due to these many issues on my hp laptop. I will never buy hp products at all in my lifetime."

Nikitha

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had an experience with a HP service centre engineer visited my house came from Vidya Sagar colony near Ganguly Bagan.In spite of not finishing his task he took the money.”

Helpful Report

Posted 1 year ago

“Warranty is not being honored. They told me the replacement was already being processed. I received an email indicating that I had to show Proof of Purchase and Serial Number photos. I wrote to them indicating that I didn’t have proof of purchase and called customer service to let them know about this - they mentioned not to worry. That they understand that receipts can get lost. The order validation team contacted me and they said “serial # is not reported to be sold to anyone and from our records is still owned by a distributor.” It seems to me that they are accusing me of stealing a monitor! It’s incredible that they said this to me so I contacted customer service and they gave me the phone number of order validation and spoke to Heyesn. Super rude and mean individual. He did not help me at all and didn’t care that HP customer service told me that. He said “ well they lied to you”. He was not helpful and when I said I wanted this to be escalated to a higher up, he said he is the highest person in the department and cannot escalate. It’s so fake! HP doesn’t want to honor a warranty that is currently active. It also does not make any sense that the warranty is currently RUNNING but not sold to anyone? It makes zero sense.”

Helpful Report

Posted 1 year ago

“Trying for ages to correct supposed paper blockage followed all instructions to correct this problem to no avail. Afraid its for the recycling centre for this HP Envy6230. Back to more reliable Canon. Been left in limbo with HP.”

Helpful Report

Posted 1 year ago

“10/15/22 The Mission Statement of HP highlights its quality products and service in creating a loyal client base. The HP Mission Statement is okay, but is it followed? See below. The HP Company delivered a defective new laptop “15t-dy200” to me on September 09, 2022. On 9/10/2022, I informed the HP Company that this laptop does not turn on. My several phone calls and emails since then to the Customer Service are falling on deaf ears as the Case Manager (HP Case # 5086922175) is still awaiting approval for its return. I expected next day return authorization for a defective product. What a shame for absolutely no action in the past 35 days by HP Company which claims to have quality products and a great service? It appears that HP customer service has no consideration for customers’ needs and time. "What rating HP Customer Service be given; 1 or less out of 1 to 5?”

Helpful Report

Posted 1 year ago

“I order I laptop from HP a month ago and still not delivered, after reading all this reviews I feel I’m one more been cheated .. OMG almos $600.00 dollars and no laptop! I’m in tears, I work so hard for my money and been taken as a fool.. they are lying every time I ask trough chats where is my order? And they keep saying is going to be delivered soon!! Why why I didn’t research for reviews.. I better contact my credit card company! And hope they could return my money!! I’m so upset .. please do not order anything from this company!”

Helpful Report

Posted 1 year ago

“Hp omen laptop service and service enquiry is very poor service hp omen serious one time think and buy laptop. Laptop is so good and incase any problem service team is not help this product”

Helpful Report

Posted 1 year ago

“Horrible Customer Service, Took over 15 min for the rep to give me a number to somewhere else for assistance. All he would do is ask for my email over and over and over again, never really going anywhere. Prior to that the virtual assistance doesn't do anything useful. A complete waste of time for all parties included, and don't get me started on the ridiculous warranty's you have in place. Do Not buy HP- not worth it in the long run.”

Helpful Report

Posted 1 year ago

“HP 8610 Officejet Pro was working fine, replaced the yellow ink cartridge and it stopped working. Called HP support and he told me printer was obsolete and it just died. I said that wasn't true it was just working before I changed cartridge, he said it was a coincident. Bull. Poor service, going to bu a competitor printers now.”

Helpful Report

Posted 1 year ago

“Your printers are junk because you block cartridges that aren't yours. I believe that should be turned over to the FCC for anti-trust violation. I will never buy another HP product. How does that work for you??????”

Helpful Report

Posted 1 year ago

“Been on the phone for 45 minutes before getting disconnected. The lady I spend my time with took all the information before we were disconnected. I called back today and there was no information entered. My problem is when I purchased my new printer on 8/16/2022. Upon opening the box the blue and black cartridges had leaked. I am trying to get the two cartridges replaced. I have use hp products for most of my life. BUT NO MORE”

Helpful Report

Posted 1 year ago

“TOTAL GARBAGE. HP HAS JUMPED THE SHARK. YOU CANNOT RUN YOUR BUSINESS WITH HP. NOT ONLY WILL IT BREAK BUT THE CUSTOMER SERVICE IS A JOKE AND THE WARRANTY IS ONLY AS GOOD AS THE PEOPLE WHO HANDLE IT. I BUY NEW ONES EVERY 2 YEARS TO AVOID THIS. ALL OF THEM BROKE AND THE PEOPLE WHO YOU CALL OR WHO COME HERE ARE SUBSTANDARD. I WOULD NOT EVEN USE THESE FOR DONATIONS TO THE HOMELESS WITH NO ELECTRICITY.”

Helpful Report

Posted 1 year ago

“HP has terrible after sales service. Purchased software and never received product key. They said the product was pre-installed and apparently not. It has been over 2 weeks with hours on the phone from sales, to coding, to resolution, to supervisors, to MS and still cannot get my product key. BEWARE!!!!!”

Helpful Report

Posted 1 year ago

“I would actually like to put in less than 1 star if it is possible. I ordered an HP ink on July 30 and waited for almost two weeks it still not coming in. The FedEx tracking indicated that the item is in transit around the country. I called customer support today today and the person on the phone first ask me to call FedEx, then said will transfer me to another department. After silent for 1 or two minutes, the phone is disconnected. Maybe it is their standard training protocol to discourage customer from bothering them. Ironic and outrageous!”

Helpful Report

Posted 1 year ago

“Sent me the used product, 3 weeks after I placed an order Very very slow shipping Customer service rep did not understand the situation, had to explain many times.. Worst online shopping experience ever”

Helpful Report

Posted 1 year ago

“Bought a Spectre for our daughter. Received with broken USB- c port. Tech supports last troubleshooting was reinstall windows. Then they sent us the wrong windows(10vs11). Called back and 11 isn’t even something they can send out. So total waste of time. Today, was in the phone almost 41/2 hours total between getting passed between people and getting hung up on by their system and having to start all over again. I even started intersections with “can you please take my number and call back if we get disconnected”. Wasted my time with lack of product knowledge, everyone insisting on starting again checking inventory because they didn’t have same product in stock, and the first few working with me on pricing which is why I spent the time calling back vs the last who were just “sorry nothing we can do” which if that was always the case I could have saved 3 hours a time and frustration today. Questioning quality of product and definitely lacking in customer service”

Helpful Report

Posted 1 year ago

“HP Instant Ink is an absolute rip off. When I tried to cancel, their website didn't work for this process. In order to 'help' they direct you to a What's App chat that is very time consuming (hours). They then informed me its cancelled, and what do you know, the charge is back on the credit card again the following month. Again, same long a tedious process trying to cancel. And again they say it's cancelled. GUESS WHAT! charged on the credit card again and now having to fight on Whats Apps again for my credit. I've spent HOURS on this and going around in circles. The Instant Ink is nothing better than a scam.”

Helpful Report

Posted 1 year ago

“It’s the Voice of Customer. I purchased a HP laptop online for £399.98 on 26 June but never delivered. They said the order has not gone through but the money of course was paid in full to HP! They did not refund the money yet as of 7 July! It's not my business to remind the HP management that HP UK has been UNABLE to sell, or how the sale team's poor performance is. They probably know better, I just needed to get my money refunded. I was told that I will get refunded 3-5 working days since 28th June, but that never happened. They even deleted the order number from the sale database!!! I don’t know why HP do this sort of stuff to poor customers ?! I hope I can get the money back from HP UK. I promise not to repeat my mistake to buy any of their products. Based on my horrible experience I recommend not to approach HP. They can not sell…”

Helpful Report

Posted 1 year ago

“HP recently upgraded to Windows 11 and now Microsoft Photos which is the photo processing app of THEIR choice is no longer compatible with my 3 year old Spectre. HP won’t fix it without charging me. The whole reason I purchased this model was because it was highly recommended for photo processing”

Helpful Report

Posted 1 year ago

“HP deliberately delays repair case to wait for warranty to expire to avoid repairing faulty product ‎Computer initially damaged due to an internal fault on March 17th. Customer rep encouraged me to wait until May to schedule the repair due to my studies. On the 1st May I make contact to discuss repairs and collection. I am again encouraged to wait a week to schedule collection. On the 8th May I contact to discuss repairs and collection . HP 'agrees' to repair device and advises me to wait for a call to arrange this. On the 11th May, I still had not received a call to arrange the collection. I contact HP and they inform me that the case is under review and being handled. On the 15th May, having still received no contact from HP, I make contact and discover the case has been closed without informing me. I am told to contact New Zealand HP to arrange repairs. On 17th May I am supposedly given the contact for New Zealand HP by the UK rep. I attempt to contact HP New Zealand via whatsapp. I am placed in the wrong queue at 5.31pm BST on the 17th and remained there without contact until 8.02am BST 18/05/2022. On 18th May I discovered that I had been placed in the UK support queue, not the New Zealand support queue as requested. On 19th May I finally made contact with New Zealand HP support "Please tell them the unit has global coverage So you can arrange and service to the unit” I contacted UK HP and was told: “Your device repair are supported by Australia and New Zealand only” On the 23rd May, HP said "as this unit was purchased outside of UK, HP can only provide technical support on best effort basis" On the 24th May, HP said "we are ready to honor the Global Warranty Policy, and have requested our support team to reach you by phone to assist further with the issue with the unit" On the 26th May, I finally made contact with HP and was on the phone from 14.22 - 15.10, quoting my case number to agents who subsequently sent me to different departments, placing me on hold several times. I was then informed that the case number I had been given did not exist in the UK system. A new Case ID was created for me, and attached to my complaint. I was asked to send photos of the damage, and I did so. On the 27th May, I received written confirmation that " We have successfully received the pictures you have sent us. We escalated the case to the right department, as soon as we get an update we will provide you with all the information" On the 30th May, I received an email " After checking with our engineering team, we would like to send the unit to our repair line. We will need to discuss it directly via phone" I called them at 14.19 and was told that my case had been escalated and would be sent for repair, and would be collected on the 1st June in the morning. We discussed collection arrangements, and I was told I would receive an email confirming this. On the 31st May at 14.28 I still had not received this email, so I called HP to follow up. I was informed that my repair case had been closed, without informing me. Consequently, I believe that this month-long interaction has been designed to bring my product closer to the warranty expiration date, such that HP has deliberately obfuscated the repair process for a product protected by their global coverage warranty so as to avoid responsibility for repairing the faulty product.”

Helpful Report

Posted 1 year ago

“I ordered a laptop to use for my online classes. Several days after the expected arrival date I called Fedex and was told that they dropped the laptop. Up to that point I had received no information from Fedex or HP that I would not receive my computer. I contacted HP and told customer service that it was urgent that I receive a computer for the start of my semester on May16. Despite my urgent request I was informed that they would not send another computer until they received the damaged one from Fedex due to their corporate policy. HP is holding a replacement laptop that I have bought and paid for hostage all the while I fall further behind in my schoolwork. Corporate greed at its finest.”

Helpful Report

Posted 1 year ago

HP is rated 1.3 based on 278 reviews