I'm afraid HP has lost a valued and long-time customer. I have bought Hewlett-Packard products for MANY years. My first scientific calculator cost me $150 (marked down from $300) back in 1974.  I have been a loyal customer for all these years, but now, their management decisions and poor customer support have forced me to find another company to provide my electronic needs. I will now reevaluate continuing my relationship. Customer service has become something that could be expected of a SPAM organization. They take new printers hostage, by offering a software update which it turns out will not allow consumers a choice of HP or after-market ink. When support is needed, even if HP ink is used, they allow their consumers to suffer dropped callbacks and unprofessional service support. I encourage everyone to take a look at other electronic purchase options. It appears HP has taken a position to return stockholders a dividend at the expense of us, the basic customer.