My only computer I have is my new HP. I am in nursing school and I woke up one day and the computer wasnt working. After performing over an hr of tests with a rep I was told I would receive an email with the service order to send it back for repair. After 2 days, I had received no email. Contacted them again and they said it would take another 48 hours due to "technical difficulties" and if I wanted to take it in somewhere I could be charged for repair. So, its going to be over a week with no laptop (which I HAVE to have for school). The computer was already faulty when I bought it brand new. Never again will I buy an HP.