I ordered ink cartridges and wanted genuine HP. I could have ordered from Walmart or Amazon but thought for the same price I would order from HP and likely get a fresher cartidge. Shipping took forever (they used USPS) and the two shipped in an envelope were crushed. The third never arrived. I emailed HP and got an auto-generated email stating they would contact me within 24 hours. They did not, and several days later I called them to have them send replacements. I will NEVER order ink directly from HP again
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