Absolutely, the worst customer service I have ever encountered. Brought a machine which has a known fault apparently and HP do not yet have a fix, so I wanted a refund in order to buy a machine that doesn't have a known fault. I have spent around 5 hours in total (around 4.5hrs on hold) over the last 5 days trying to reslove this but can't find anyone who is able to do anything. Just passed from one person to another without getting any where.
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