HP Reviews

Name: HP
Rating: 1.24

1.2 Rating 327 Reviews

5 %

of reviewers recommend HP

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Metrics

1.2

Based on 327 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 44%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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info@hp.com

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Maria Do Carmo De Souza Silva

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a HP printer pro 8130e. It is the most awful, horrendous printer that I have ever had. The printer is very slow and very noisy. HP sent me two printers by mistake. I tried the first one, absolutely terrible. The second one was only slightly better as I have to call HP approx once a month to get the blasted thing to work again. I can only strongly recommend not to purchase this printer. I put one star simply because it is impossible to put 0 star. The only thing worse than the printer was the customer service, very arrogant to say the least. The name should be changed to customer disservice”

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Posted 1 year ago

“Wow. total garbage. Don't get their products - if they have issues, your done.”

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Posted 1 year ago

“HP support is trash. I use my printer once or twice a month and if im not using it it's unplugged. I plug it in and things wont print. Spent an hour and a half with support and then I get transferred because apparently the guy helping me was in the wrong country. Get U.S. help and I wait 5 minutes for the lady to respond to me, she send me a message asking if its okay to charge $19.99 to diagnose the issue (excuse me?) and not even 15 seconds later she ENDS the chat on her side and disconnects us. Then sends an email saying sorry we got disconnected and the link she send to reconnect doesn't even work. The last time I buy hp.”

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Posted 1 year ago

“Less than one star review. I bought an Hp printer and subscribed to the monthly paid service for paper and ink. The HP supplied exploded in the printer causing a print head error. When I explained my situation , I was informed by a supervisor named Shraddha that the escalation ticket would be sent and that I could expect a replacement or credit in full for the printer. I had to call the escalation team and spoke to a David who offered me absolutely nothing and then to a Benson the senior management for the escalation team who only offered me a $25 credit. He was also very rude, obnoxious and did not empathize with the situation I was in. Not only this, they did not take responsibility for supplying me with faulty ink which exploded in the printer. I reminded them that I was a paying customer and that I was stunned by the poor customer service experience that just occurred. I will never buy from Hp again and I recommend all to stay far and clear from these con artists. They will take your money gladly, but if you experience an issue which is only a matter of time, you can expect to pay full price for repairs. This company and the higher ups simply do no care.”

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Posted 1 year ago

“I will continue to post on every blog known to man that HP has the WORST CUSTOMER SERVICE EVER. Case Number 5125945733 - has been Created CRM:0090161005948 I used the instant ink for a year or so, then got very sick and had to stop all work. I called HP to pause my service, they did it for a few months, then turned me back on with NO KNOWLEDGE OF MINE. I must have paid months of ZERO VALUE monthly printing. Now I want to REALLY PRINT something and they want to charge me MONTHS OF NO USE in order to turn my printer on. I WAS ON THE PHONE WITH EVERYONE THERE FOR HOURS AND ALL THEY DO IS READ DIFFERENT WAYS TO NOT HELP ME. I will continue to post on every page possible until someone actually calls me back. I will send hundreds of emails and posts because it is SIMPLY NOT RIGHT TO HOLD CUSTOMERS HOSTAGE and that is what HP is all about.”

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Posted 1 year ago

“A lot of problems with the printers from HP.”

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Posted 1 year ago

“Quite possibly the worst customer service in the entire world”

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Posted 1 year ago

“We were talked in to having a monthly subscription but it’s not worth it - cost us way too much money and had to dispose of perfectly good ink cartridges at the end of the subscription even though they were full!!! Crazy situation.”

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Posted 1 year ago

“Madarchod sale”

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Posted 1 year ago

“I bought desktop from HP 21 Apr They did not respond, after few days I sent email asking about my order I was told is delayed and cannot say whether it will be back. I waited few more days next email they still do not know when they will have it. 2 May I asked to cancel order.. No problem.. Today is 14 May and I am still waiting for my refund.. SO..”

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Posted 1 year ago

“The worst customer service ever: Laptop failed after 2 months, 3 weeks to collect, 2 weeks to return, not repaired and still does not switch on. Waiting again!! AVOID HEWLETT PACKARD”

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Posted 1 year ago

“Funny that you have to at least give them a 1 star on a review. Believe me, they don't even deserve that! NEVER, EVER buy an HP product! Bought an HP All-In-One PC for my grandson to use for homeschooling. I shut it down one evening and it just wouldn't turn on the next morning after only two and a half months. Customer service is pathetic. They aren't interested in helping you or in honoring their warranty. The only thing they want is to get out of it. I spent over two hours combined on the phone with "Support" while they walked me through trying to fix it. Was told I had to have another computer to fix it in order to download BIOS. When I told them I didn't have another computer, they told me they couldn't do anything else for me. Not even replace their faulty product! I'm a single grandparent, raising grandkids. What this company does to people is reprehensible. I say CLASS ACTION THEM OUT OF BUSINESS!!!!”

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Posted 1 year ago

“Very bad customer service, I recently purchased the HP 14s and 3 days later I phoned them up to find out that they had none in stock even though they still had my money which is unacceptable, I hope in the future their customer service improves.”

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Posted 1 year ago

“My only computer I have is my new HP. I am in nursing school and I woke up one day and the computer wasnt working. After performing over an hr of tests with a rep I was told I would receive an email with the service order to send it back for repair. After 2 days, I had received no email. Contacted them again and they said it would take another 48 hours due to "technical difficulties" and if I wanted to take it in somewhere I could be charged for repair. So, its going to be over a week with no laptop (which I HAVE to have for school). The computer was already faulty when I bought it brand new. Never again will I buy an HP.”

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Posted 1 year ago

“Even with an HP cartridge it never will print. I'll never buy another HP.”

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Posted 1 year ago

“SHAMEFUL!!! DO NOT BUY THEIR PRODUCTS. NO TECH SUPPORT AVAILABLE. YOU WILL BE ONLINE WAITING AT THE CHAT/WAPP/MESSENGER FOR INDEFINITE TIME AND NO ONE WILL HELP.”

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Posted 1 year ago

“I would not even give a one star. I signed up for the ink program and regret it ever since. I don't use that much ink, so I stopped the ink program. Even though I own the printer and the software it will not let me scan, print or fax without being signed into Hewlett Packard online. Which seems to change my settings of the printer to what they want like Wi-Fi. I don't want to use wi-fi to print, security reasons. I will never buy another Hewlett Packard printer or anything ever again.”

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Posted 1 year ago

“The worst online shopping experience. They try hard to make your return difficult and impossible. I bought a laptop and somehow wanted to return it without even opening the box because I needed money back for some other emergency. They put a restocking fee and still no refund after 10 days. Outrageous”

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Posted 1 year ago

“Best customer service. Great products and Fast responses. The performance of my HP Victus is outstanding.”

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Posted 1 year ago

“I purchased an HP printer and called HP tech support to get the printer up and running. I was told that there was something(s) on my computer that was preventing the printer driver from working properly. I was told I was being turned over to “a tech expert “ which I assumed would also be an HP. Without my knowledge I was turned over to someone at Texas a company located in Edmonton Alberta, who proceeded to get my printer working. The cost was $600. and any guarantee given to me was from Texas not HP. In short I was scammed !! Be very careful in dealing with HP support.”

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Posted 1 year ago

HP is rated 1.2 based on 327 reviews