HPDeclined a return within thirty days due to paying on their credit card. The balance was paid and account closed. Customer service reported the refund would have to go on the same account which is closed. Does not seem that difficult the item was paid send check refund. I am having a difficult time understanding their logic. Sometimes you have to reason out a problem to solve it. So for now I have an item that is not what I wanted and I feel confident that they may look into it after the 30 days then the return policy is void. Discouraged former customer . Unfortunately I did not read the reviews prior to the purchase.