Realistically, 1 star is waaaaaaaay to generous for this company! I never write reviews, but HP hands down have the worse ever customer service I have ever experienced in my life to date. With that being said, I thought it was mandatory to make an electronic public service announcement across the world wide web to make other potential buyers aware of the utterly abysmal levels of customer care. Before I continue, don't bother buy ANYTHING from this company if, even on a basic level, just being treated like a human being is of any remote importance to you. I bought a HP Envy 4500 Printer, specifically for when some family was visiting from abroad so we could print tickets, passes etc. Straight out of the box, the printer did not work for no apparent reason. I subsequently contacted customer service who initially did some basic troubleshooting tests over the phone...all of which were epic fails. In a nutshell, they suggested I return the item for a full refund and arranged a collection for the following day via the Courier DPD, which I agreed to and even took time off work to ensure there would be someone at home. Did anyone turn up though!?? So naturally I contacted HP and they claimed that the Courier had come to property, which they did not! To cut a long, tedious and very draining story short...i was having to contact HP for over 2 weeks straight to try and get the printer collected as noone was turning up each time a collection had been arranged. Each time their were ridiculous claims of people bearing names I had never heard of saying there was nothing to collect! Really!???? In the end, I just decided to liaise with DPD directly because HP could not be bothered to rectify the matter. DPD who were more helpful suggested I call just before my allocated time slot to ensure they could locate the whereabouts of the driver before my collection was due. The printer was collected after the 7th arranged allocated time slot, which is appalling. HP then had the audacity to contact me via email to ask me if I could find out when the return would be sent back to them and asked me for the consignment number, instead of contacting DPD themselves...like I had to when they could not be bothered to rectify my issue. I have contacted them several times to inquire about a refund and I have been completely ignored. As it stands, the actual purpose of my purchase is now invalid, I don't have a printer, I haven't had a refund and there is not talk of compensation for the inconvenience caused. Overall, the WORST company I have ever given my hard earned cash to in exchange for a product or service! Both the product and the service were absolutely absurd!