Even 1 star is too much for HP.com. Don't see a "zero star" option, otherwise would have given zero star. Bought a new premium laptop recently. After lot of delays, received the laptop. But it won't power up. Awful customer service - after several tries on phone and chat, was finally able to connect with their customer service. they couldn't fix the issue, so I requested for a replacement. But they asked for more money, because they increased their laptop price. They won't honor the purchase I made, no process for fixing or replacing faulty laptops. I asked for refund. They created a refund request, but forgot the send me the shipping label. I had to contact customer service again after 4 days. this time they emailed the shipping label. This is so frustrating experience.