I ordered a laptop to use for my online classes. Several days after the expected arrival date I called Fedex and was told that they dropped the laptop. Up to that point I had received no information from Fedex or HP that I would not receive my computer. I contacted HP and told customer service that it was urgent that I receive a computer for the start of my semester on May16. Despite my urgent request I was informed that they would not send another computer until they received the damaged one from Fedex due to their corporate policy. HP is holding a replacement laptop that I have bought and paid for hostage all the while I fall further behind in my schoolwork. Corporate greed at its finest.