Purchased a HP Pavilion Notebook 15-AB240 direct from HP Store UK in January 2016. Cannot fault the lap top itself as it is an excellent piece of equipment for the price (£399.00). My gripe is with HP Customer Services set-up. The lap top took 27 days to arrive after ordering. The HP Customer Services team work out of a call centre - everything has to be done by e-mail. They will not get involved in trying to resolve anything by phone - the standard response is "please send an e-mail & we will look at it". After a few weeks of this I asked to speak with a manager. Standard reply - "our managers are not customer facing so you cannot speak with them". During the course of the delay I dealt with 5+ different customer services staff - they use a generic e-mail address & any of them can reply. Learnt a number of lessons from this transaction. Main one do not purchase anything direct from HP - buy via a 3rd party such as PC World or Currys. The other is always pay by credit card - I made the fatal mistake of paying by bank transfer thinking it would be quicker as I desperately needed the product. HP are not on top of their banking - again their bank is "not customer facing". HOPK123 CARDIFF UK