STAY AWAY FROM THIS COMPANY PRODUCT THEY WONT HELP YOU IS SOMETHING GOES WRONG WITH YOUR PRODUCT. This company wont stand behind their products. I Have a Deskjet 4152E that stopped working about a month ago. The printer stopped printing because of some issue with the ink i contacted the costumer dept and after many hours of troubleshooting nothing happened. They keep telling me that they have escalated the case to a case manager. Have to wait another 7 days after 7 days passed i call them back and they i was told that the manager has call me. But is a lie i check my phone and my company record and no calls from hp where made no even a voice mail. After telling them about this they keep playing with my time saying that i have to wait another 48 hours. Just BS. My printer is under warranty and they refuse to repair it or replace it. I Will never buy anything from this company because they dont stand behind their product. Shame on you Hp