If I could give 0 stars, I would. I have an HP 8030 series printer that is less than 3 years old. It started printing wide pink lines. I ran the 3 step cleaning troubleshooter, and it didn't work. Tried the virtual assistant chat, waste of time. Called customer service and their only advice was that if I upgraded to their Platinum Subscription status, they would help me purchase a new printer. WHAT? How about making products that last longer than a few years and that can be repaired? UGH. Will NOT purchase an HP this next go-round.
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