I'm just here to add myself to the list of unhappy customers. I have had my printer for a year, and have only been able to actually use it a handful of times, since there are constant problems with my HP account. Why can't I just print a document? Why do I have to even use "HP Smart"? Oh...that's right, that way HP can try to charge me $60 to get my printer back online. I will probably end up throwing out this basically brand new printer and buying something else. I will never purchase an HP product again. The website/app are glitchy and I am not even able to access the support page that I need because a new window pops up asking me to rate the support website, and it covers half of the actual support page, with no way to close it out. I even tried leaving a review, and there is nowhere to submit it. The review instructions cut out mid-paragraph and there is no way to scroll down. Save yourself a headache and steer clear of HP!