I had a horrendous experience which started with their hp instant ink service. Even though our internet was fine, a package the printer sends out crashed the printer and then there was no way to restart our printing. I chatted to bot at 19:48. The website was misleading, worded it as if you could chat to someone at any time and it happened to be out of hours. Instead of being told this at 19:52 the bot took my details stating “ok, let me check that I have everything needed to connect you to a live agent”. The chat then went dead. The next day I started the chat with the bot and the system crashed. After an hour into an actually conversation with a helper, taking photos of the printer, following all given instructions the helper then disappeared for over quarter of an hour. Almost two and a half hours after the start, I was eventually told that I would be called back as it was going nowhere. They asked for days to call me and then didn't call me on either of the days requested. Instead, I had told them not to call them on specific days as I would be in work and they called then. The third time they called I answered the phone and they just hung up, contacting me by email to tell me they had tried to contact me three times and the complaint was over. When I called I was told I couldn't complain, and I would have to complain about the way in which the complaint was dealt with! This conversation was 45 minutes and they hung up when I summarised what had to be carried out. Since then they have refused to way in which they carrie out the procedure. The printer was pretty rubbish too, particularly if you use hp ink service.