Less than one star review. I bought an Hp printer and subscribed to the monthly paid service for paper and ink. The HP supplied exploded in the printer causing a print head error. When I explained my situation , I was informed by a supervisor named Shraddha that the escalation ticket would be sent and that I could expect a replacement or credit in full for the printer. I had to call the escalation team and spoke to a David who offered me absolutely nothing and then to a Benson the senior management for the escalation team who only offered me a $25 credit. He was also very rude, obnoxious and did not empathize with the situation I was in. Not only this, they did not take responsibility for supplying me with faulty ink which exploded in the printer. I reminded them that I was a paying customer and that I was stunned by the poor customer service experience that just occurred. I will never buy from Hp again and I recommend all to stay far and clear from these con artists. They will take your money gladly, but if you experience an issue which is only a matter of time, you can expect to pay full price for repairs. This company and the higher ups simply do no care.