I bought a new laptop in March 2017. It was slow from the start and kept disconnecting from wifi. Repeated contact with HP support resulted in no change. I asked them if there was a problem with Windows 10 on the machine but got no answer. I sent it back for service. On returning it they simply left it outside my house on the ground and did not ring and the laptop remained as slow as ever. I think the delivery damaged the casing (but cannot prove). Eventually after the cooling fan failed at 10 months old I asked for a refund or new laptop. At that point they told me I was entitled to nothing (still had nearly 2 months warranty left) and they had sold me a machine that was not powerful enough to run Windows 10 properly! The machine is not fit for purpose and the customer service is the worst I have ever experienced. I really want to warn others off this company.