By far the worst company I've ever dealt with. No customer support - you have to follow suggestions on the community board or ask a question there which may or may not be answered. If you want actual customer support you can pay £35 subscription to their care package. Spent four hours following suggestions to fix a printer with an unspecified error message and got nowhere. You can download a diagnostic software called 'scan and print doctor' but it fidnt even recognise there was a problem. If you buy hp be prepared to accept zero support if anything goes wrong.