I am a business owner and My HP spectre laptop was sent off for repair - Battery fault had caused the Charging circuit to blow a fuse with a burning smell coming( Fire risk) from the Power connector in the laptop. Sent it off expecting repair only to find the battery had been changed without being tested properly. Got it back it still didnt charge or work off battery power - sent in back on their 3-7 day service warranty - useless - tomorrow will be the 8th day and I still dont know when I'm getting the laptop back because of a "Parts Shortage" they say - Well as a small business owner I rely on the laptop to work - I cannot do that work because they have failed their service level agreement. Very poor - AVOID HP if you want reliability - product - service or repair.