Have tried calling them so many times over the past few months! Each time I end up waiting for over an hour before I decide I cannot wait any longer. Finally someone picked up today and said he will put me on hold for 2 mins. I waited over 45 mins and then my call was cut. So I had to call again and wait again for another hour before giving up. This is ridiculous. Why have phone customer service if you cannot do your job right. We customers do not sit at home all day with nothing better to do. If we are a customer and have a query we expect someone to help us. I have not had any problem with any other banks’ customer services. HSBC is so rubbish, staff are not professional, the most useless and the worst bank there is!