“J'ai particulièrement apprécié les efforts déployés par Xwaxt pour maintenir une communication claire. L'équipe a expliqué les informations étape par étape, a répondu à mes questions et m'a tenu informé des développements.”
“To Whom it May Concern
On a couple of occasions I have had complicated situations to sort out at HSBC. Rezaul Hoque Universal Banker who is based at my local Victoria Street branch - The Peak, 333 Vauxhall Bridge Road, London SW1V 1EJ sorted both situations out. He was polite, well mannered and professional. He went beyond what was required in making a phone call on my behalf and cutting through the impersonal service to resolve the complications. I am very impressed by his professional service and highly recommend him for promotion within HSBC.”
“I want to give a Huge Thank you to Genet Hailemeriam
I went to HSBC Enfield branch yesterday the 7th July 2026 to get some Foreign currency
Genet served me and my husband at the cashier desk
she was so professional
She helped me with the currency giving me and my husband relevant information so we could make a informed choice
She even gave advice regarding the online Bonus Saver account
Genet even went above and beyond to show us how to locate the online Bonus Saver’s account on our app
I would like to add that Genet is an asset to your organisation
She is a true professional and has great communication skills that are essential to positive customer relations
My experience on the 7th was wonderful and informative l left the branch feeling very impowered due to Genet you are a shining Star
Angela Gonzalez”
“They exceeded everything I had hoped for. I had almost given up after dealing with unresponsive and ineffective services, but they restored my confidence. Their clear communication, attention to detail, and commitment to results made all the +1—(706)—25—1—08—54 difference.”
“They exceeded everything I had hoped for. I had almost given up after dealing with unresponsive and ineffective services, but they restored my confidence. Their clear communication, attention to detail, and commitment to results made all the +1—(706)—25—1—08—54 difference.”
“I thought Julia Benjamin was so thorough and helpful. She answered all my banking queries, and even accommodated my daughter. Really wonderful member of staff. I will return to Farnborough HSBC with any future banking issues.”
“I spoke to Saj today in hsbc walthamstow branch.
She was very helpful with online and everything.
I told her I have an autistic son and can't keep coming to the bank, she showed me how to increase limit with my debit card.
I would appreciate if she could be promoted”
“I’m extremely thankful for the way Barbara handled my withdrawal issue. Their professionalism, honesty, and constant communication made a significant difference during a stressful time. They kept me updated regularly, answered all my concerns patiently, and made the whole process feel much less complicated. Their dedication to resolving the matter efficiently gave me great peace of mind, and I truly appreciate the support they provided from start to finish.”
“I’m extremely thankful for the way Barbara handled my withdrawal issue. Their professionalism, honesty, and constant communication made a significant difference during a stressful time. They kept me updated regularly, answered all my concerns patiently, and made the whole process feel much less complicated. Their dedication to resolving the matter efficiently gave me great peace of mind, and I truly appreciate the support they provided from start to finish.”
“I’m extremely thankful for the way Barbara handled my withdrawal issue. Their professionalism, honesty, and constant communication made a significant difference during a stressful time. They kept me updated regularly, answered all my concerns patiently, and made the whole process feel much less complicated. Their dedication to resolving the matter efficiently gave me great peace of mind, and I truly appreciate the support they provided from start to finish.”
“It started with a small alert — something I almost ignored. But that tiny sign turned out to be a major breach attempt. My accounts, my savings, my identity… all at risk. I was terrified.
That’s when Michael and his team stepped in. The moment I reached out, they moved fast. They isolated the threat, recovered my compromised data, and rebuilt my system’s defenses from the ground up.
Every message, every update was clear and reassuring. Their expertise showed in every detail. In the end, not only did they stop the breach — they turned my entire setup into something I can finally trust again.”
“Appalling Treatment After 25 Years with HSBC
Our family has banked with HSBC both personal and business accounts for over 25 years, but this experience has been absolutely disgraceful. My under-18 daughter’s account was suddenly frozen after she received a legitimate BACS payment. HSBC has refused to release her money or explain why, despite countless calls and even a visit to the branch. She has been treated like a criminal, causing unnecessary stress and upset for a young person who has done nothing wrong.
It’s shocking that after decades of loyalty, we’ve been met with zero transparency, zero empathy, and zero accountability. To make things worse, it’s impossible to submit a complaint online the system simply doesn’t work. HSBC should be ashamed of how they treat long standing, honest customers.”
“They showed a lot of patience as I explained what had happened and what I needed. It was clear they wanted to really understand my situation before offering a solution.”
