“Do NOT use HSBC! I have been trying to access my the money in my account for 2 years! I got the Australian banking watchdog AFCA involved & STILL can´t get my money! They seem to be getting hacked as they keep having the wrong phone number listed for me despite me having to change it. Their website fails half the time too!”
“I would like to leave my review and a big thank you to Peter from Brixton branch.
He helped me and since I came to the Uk I never came across with a professional like him that was eager to help and solve my problem
God bless Peter
Thanks!”
“I somehow locked myself out of my mobile banking app and popped into my local branch in scunthorpe and right away I required help by a young man who sorted it all out for me, I am so grateful for the help.
I think his name is David so a big thank you dave.”
“I would like to thank Ewelina Kuster who helped me and guided me really well to open my bank account. She explained everything in detail and answered my every queries patiently. Thank you for being warm and welcoming.”
“There is a staff member at HSBC Branch in London bridge his name is Jamie R he is so helpful and Understanding staff member and I
Thank him so much for helping me”
“Terrible service after 15+ years of being a loyal customer. Had an appointment this morning at Walthamstow branch and when I arrived at was told that they should have received a cancellation email. I received an appoint reminder instead. I was told to wait. Waited for 20 mins. Same employee said would look into my case. He did not approve papers I was told by his colleagues (customer services team) to bring. I was there for another 20 mins and in the end he said he cannot help me with my request due to the fact I
Did not have the sufficient paper. He said people on phone/his HSBC colleagues don’t have a clue what they are saying (and he side more but no need to go into more detail). Request was to convert a sole account to a joint one. After 15 years and being a Premier customer this is beyond unprofessional, ridiculous and frustrating. It’s easy to change banks. So that’s what I am doing, money current, savings accounts to another bank. People need to be treated professionally and organizations need to properly evaluate their employees. I made an official complaint and I hope they learn next time (if they care). Loyalty is a not a given.”
“Spoke to David Pearson today supposedly is a complaints specialist. He was rude aggressive and made personal judgement on my situation. Advising me I should managed my finances better he had no idea of my personal situation. He showed no care or compassion no empathy nothing. He came across as very rude and aggressive and when i politely asked him not to shout at me he rudely ended the call. No procedures in place to help disabled and vulnerable people. AVOID AT ALL COST!!”
“My account was frozen 5 month ago without prior notice and/or any logical explanation.
After numerous telephone calls, emails, etc., an individual at their complaint department sent me an email today which she calls "resolution" indicating that they have decided to retain the funds (you read steal the funds) and close the account.
I am really lost for words by their action. They claim to be the largest bank in the UK and one of the best in the world!!!!
HSBC robs people's money out of their accounts by freezing them out and then ask them to make a complaint!!!
This is the most ridiculous law I have ever heard.....
Terrible treatment of customers.
I have already instructed my solicitor to make an official complaint in court to teach these thievs a good lesson. I recommend all of you to be very careful with HSBC and if you can, switch your bank immediately.
You will lose big time if you trust and stay with HSBC.”
“A big thank you to Caroline at the Watford branch. I needed help with sorting funeral bills and Caroline was not only helpful and super efficient, but also very kind. In these days of online banking it was so refreshing to be able to communicate with such a lovely person who made everything so easy. Thank you!”
“The worst bank to use experience on daily basis , no respect no customer loyalty even if you use the bank for long term or long years still the same they will make you suffer doing transfers using their services is just terrible, try and they will make you regret that you choose HSBC , I been with them for some years and for just to transfer money locally they make me regret that I choose them I spend money on calling them and visiting their brunches much more then the transfer I made and from agent to agent from service to service, the best bank give you fake promises.”
“I had the most wonderful service from Jasmine in HSBC Muswell Hill, London N10. She solved a problem concerning a bank account for my child. I thought I had met a dead end, but Jasmine wouldn't accept the negative outcome and turned it all around. I am incredibly grateful and appreciative. She went above and beyond for me and I'm sure she does the same for all customers. Thank you Jasmine!”
“Very horrible experience with hsbc. No follow up even I carried them 3 times and FB msg them once, and go to their branch today. Let’s see they reply me not!”
“HSBC UK compromised my bank accounts. They disclosed my accounts to other governmental departments without my knowledge or consent or court order. HSBC failed to be transparent with me. I felt HSBC abused my legal lack of knowledge giving me some unfounded excuses stating '' We are legally obliged by the Data Sharing Act, to provide the requested information''.. I was unable financially and mentally to fight it back and still feel powerless dealing with corrupt minds in power positions.”
“I cancelled a card on line saying it was compromised and on line said a new one would be sent out . I phoned today days after to make sure a new card had been ordered and I was told no. The person would not listen so I was referred to a manager who also said no abd transferred me without saying to a woman who just would not listen and after 45 minutes I had to go to collect my son from school. I then telephoned back and was on the phone to a woman who asked me if I know my security pin no . I said pls ask the questions she asked me how long i had my account and I have held it for approx 38 years. She transferred me and I could not hear what was being asked and thought it was my date of birth. Hsbc froze my account told me I have to go to a branch but you have closed all near by branches down..told me 7 days to receive a new pin but after all this I don't know if you are sending me a new card. 2 hours of my life wasted and still no answer and then I was told by a manager I could be a scammer”
“I am a freelancer. I can improve your website. I can give your website a verify 5 star review. You can contact my gmail.
thiaogeorge@gmail.com this is my mail.”
“I was recently helped by Tajmit at HSBC Bank and she provided exceptional customer service that exceeded my expectations. Their attention to detail, professionalism, and promptness were truly commendable. Tajmit went above and beyond to understand my needs and provided tailored solutions, ensuring a seamless banking experience. They were knowledgeable, approachable, and always ready to address any concerns or queries I had. I was impressed by their efficiency and ability to handle transactions swiftly and accurately. Overall, Tajmit's outstanding customer service made me feel valued and confident in my banking relationship. I highly recommend Tajmit for their exemplary service at HSBC Bank. Thank You Tajmit.”
“Ridiculous .. my wages ect are over 2,500 a month going into this bank .I have asked several times to open a separate savers account to set extra money aside and been refused every time . I thought with everything going on at the moment heating electricity food mortgages and food we are encouraged to try put something aside if possible but this bank makes it impossible this I find sad so would not recommend it . Looking 2 switch disgusted is an understatement”
