“I had a charge I didn't recognise! Turned out it was an insurance policy I'd taken out 3 years ago via aviva HSBC but I'd not changed my address with the policy - just with my HSBC card. When I saw the random charge (I'd not noticed in previous years due to undiagnosed ADD) I queried it and the team and Fiona were SO HELPFUL in sorting it out. They helped refund me for the unknown charges even though it was partially my fault for not moving my address on the actual policy (which I had thought would email me). I have so often been screwed by companies that I was astounded at the immediate human understanding I was given and that they refunded me for this misunderstanding. I am very grateful for the customer service and has left me feeling very grateful that I'm with this bank.”
“I phoned today spoke to Adam as I am new customer and wanted advice about online banking he was great gave me all the details I required very polite courteous and patient these are the qualities you need being a OAP these mean a lot. Thanks Adam ⭐️⭐️⭐️⭐️⭐️ Not from Len from Chrissie”
“I was the victim of a scam. Criminals tricked me into sending them £5000 for a fake investment.
HSBC were amazing and helped me get my money back. I can't thank you enough.
HSBC are fantastic. They were there for me when I needed them the most”
“I have been using HSBC for over 20 years and from my own experience they could not have been more helpfull to me. I have been getting change from the counter staff in the Weston Super Mare Branch and they are always friendly and I look on all the staff as my friends. John who works there helps me out if I have problems understanding things, as I am 73 years old and get confused easy especially Banking on the phone. I would like to thank them all as I dont think they get anougth recognition for what they do.”
“I had a Great experience at 122 Finchley Rd branch, Seema was so kind and helped me upgrade my account. I was treated wonderfully and walked through every step of the way. Highly recommend this branch.”
“I have banked with hsbc for 35years our family have never had a problem with this bank the staff have always been so helpfull .After reading some reviews i just cannot understand how so many people were dissapointed .Last week i was in the holderness road branch in HULL when i mentioned it was mine and my husbands 60th birthday the teller was so lovely she even sent us some boxed flowers which was a lovely touch its not something i thought a bank would do .Once again keep up the good work .”
“Today I was in 122 Finchley Road HSBC branch ,just to help one of my friend to open an account,
The Lady Seema Panda ,she was very friendly, professional polite and helpful,she not only helped my friend to open an account,talking to me,when she learns I’m looking for a credit card,
Seema after completing my friend’s account,helped me to get a credit card.
She showed me how to apply for a credit card online and get a decision immediately,I never imagined it will be so easy and quick...
I’m really happy with the service I got in the branch
Thank you HSBC”
“I would like to say few words about HSBC branch in Uxbridge high street.
Firstly about my bad experience. I went there 2 days ago. Not many people in. One elderly lady from HSBC was sorting out the issue of one customer. I was standing behind and she asked me to sit down and wait for my turn. Took ages. After some time she went out and left me!
Fortunately, there was one nice lady who noticed me, her name is Taj, she took care of me. She was quick, helpful, explained me everything clearly and sorted out my thing. She was also very nice, polite and she knew how to deal with the customer, unlikely the other lady. I hope this message will reach her manager ( I asked her manager's name, Gita Hirani). Well done Taj!!!
One star for the lady who ignored me and five stars for TAJ!!”
“After near on 40years with no problems we both were sent the safeguard forms, we filled them in sent them back to the UK, we live in Bulgaria and were contacted that they were not acceptable, telephone calls, secure messages, livechat and emails did not work for us, so we filled in the complaints form but to no avail as the documents were not acceptable but 2weeks later we had another letter to say a lady from the complaints department had reviewed our complaint and all documents were ok, also an apology.
So if you have a problem and you need help contact the right department, the help is there if you need it.”
“Twice recently they have been on the ball when they have detected unusual activity on my cards. The second time they rang me the instant I was making a payment to check that it was legitimate,literally within seconds! Very impressed. Day to day running of the account is very efficient.”
“We, i.e. my husband and I, have been with HSBC all our married life - roughly about 26 years now, and I have to say they have always been fair with us. I am sorry so many village HSBC banks have now closed but I am still not tempted to change boats having been with them for so long and although we are both pensioners now I still go into town to visit our HSBC sometimes.”
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