HSBC Employee Reviews

Name: HSBC Employee
Rating: 1.63

1.6 Rating 682 Reviews

15 %

of reviewers recommend HSBC Employee

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1.6

Based on 682 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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HSBC Employee 1 star review on 27th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“HSBC London Bridge branch: (30 April '25) "My visit to this branch today was deeply disappointing due to the completely inadequate customer service I received on the ground floor. I simply required assistance to unlock my new bank card after accidentally blocking the contactless feature. Despite providing ample verification, including showing my online bank account details on my phone and presenting a health card with my personal information, the staff insisted on a passport or alternative photo ID. This rigid and seemingly untrained approach was unacceptable. When I requested to speak with a manager to resolve this straightforward issue, my request was denied. This lack of initiative and problem-solving at the initial point of contact is concerning. Consequently, I was forced to escalate the matter by going upstairs and demanding to speak with a manager. Thankfully, after a 10-minute wait, a staff member named Joan intervened and swiftly resolved the issue. This experience highlights a critical need for comprehensive customer service training for the staff at this branch. It is essential that employees are empowered to use their judgment and understand that customers, like myself, are the reason for their employment. The initial refusal to assist with a simple request and the subsequent denial of access to a manager reflects poorly on the bank's commitment to customer satisfaction."”

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Posted 3 days ago

“I almost lost my investment if not for the help of mrs Olivia.”

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Posted 6 days ago

“After losing my money to a fraudulent investment scheme, I was able to recover it thanks to harrylucy*977@*gmail.*com.”

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Posted 3 weeks ago

“I lost all my funds to some scam investment website and needed to hire a hacker to help recover my funds . I have tried so many hackers and got disappointed not until I was introduced to a team of Hackers . This hacker is rated the best on reddit, LinkedIn, and other platforms. They have quick responses to service. Luckily I was able to recover my funds after a couple of hours with these hackers. I also got my snapchat recovered after i lost the account. Thanks so much, I appreciate your good work. This hacker also offers services like phone hack, wallet recovery, delete criminal records, upgrade CS and many more...Anyone can reach out with her via Email:: lilo__grace__75__(AT)__gmail__.__com ) whatsapp:+1 ( 615 )-414-15-62”

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Posted 5 months ago

“I'm forever great full to Mrs Bruce Nora who is a recovery agent, I found my self scammed after investing all my life saving and dedication to this broker , my account was frozen and I was unable to withdraw my lost funds I send several mail but still I didn't hear from them, I was battling with this and suggested to post it online , then I came across Mrs bruce Nora who's a recovery agent I saw so many reviews about how their lost Bitcoin or money was recovered back in total, after experiencing scam at first i decided to give it a go i got in contact with her and followed all necessary information and about 96 hours i received all my money in total, finally feild with joy at last If you are having problems with your investment, or you are unable to make a withdraw from any website or broker I will advise you to get in contact with bruce nora 254 @ gmail . com who can help you in recovery all your lost funds back Get in contact with: b__r__u__c__e__n__o__r__a__2__5__4__(A__T)__g__m__a__i__l__.__c__o__m Call them on Whatsapp: +1 ( 3 1 8 ) 3 1 9 4 6 2 0”

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Posted 6 months ago

“Losing a staggering $544,777. Initially, the experience was incredibly distressing as I felt hopeless and overwhelmed. However, I decided to take action and filed a complaint with TheresachinRecovery Inc I was pleasantly surprised by how quickly they responded to my concerns. In less than 96hours, the dedicated team at TheresachinRecovery Inc worked tirelessly to investigate my case and helped recover my lost funds. Their professionalism, expertise, and commitment to customer service made a world of difference during this difficult time. I genuinely appreciate the support and guidance they provided throughout the entire process. Here is their details incase you're having related issues Email: t h e r e s a c h i n 1 2 1 2 @ g m a i l . c o m Call/whatsapp: + 1 4 3 5 5 0 0 8 3 0 4”

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Posted 6 months ago

“I would just like to say a big thank you to Clare from HSBC at Huddersfield Kingsgate for helping us every time we go in she is so helpful and pleasant.”

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Posted 6 months ago

“Avoid doing business with these people. I was made to invest $100,000 with high hopes of getting 30% returns. Unfortunately, I could not see my money in my wallet not to talk of the promised profits. Several attempts to contact them proved abortive. I had to write Email:: lilo__grace__75__(AT)__gmail__.__com ) for assistance and I am glad to put it out here that I have gotten my funds back.” you can also contact her on WhatsApp.+1-(60-5)-69-1-46-12”

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Posted 7 months ago

“All thanks to [rose_hoover_90_AT_gmail_._com] Who helped me recover over $98,000.00 from online fake forex and binary options investment platforms. Documenting all that has happened is very important. The world would be better if we did not have thieves and people who create scams aiming to steal from us. The best move anyone can make is to educate themselves about possible scams and the way they work because they are everywhere and to be intelligent in the decisions made by them and the information they provide. WhatsApp:: +1 660_233_3165.”

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Posted 7 months ago

“This is the worst bank ever which I’m seeing in my life. I never had a bank account with them and they destroyed my life and my credit history in UK completely! HSBC put my name and date of birth in “ NATION FRAUD DATEBASE “ without absolutely any reason two months ago! Then I had to make extremely big complaint which I’ve been waiting for final response two months. Afterwards HSBC contacted me for their final response which was “ They don’t think they will remove my black mark and I have to wait 6 years “ If I’m not happy with the decision I have to contact Financial Ombudsman. How HSBC can do this to the people I can’t believe they make absolutely very big mess in my life. I’m actually glad and happy that very soon finally I’m leaving UK for forever. Customer service, banks and everything here is just big mess and so much headache.”

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Posted 11 months ago

“Do NOT use HSBC! I have been trying to access my the money in my account for 2 years! I got the Australian banking watchdog AFCA involved & STILL can´t get my money! They seem to be getting hacked as they keep having the wrong phone number listed for me despite me having to change it. Their website fails half the time too!”

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Posted 11 months ago

“Terrible service after 15+ years of being a loyal customer. Had an appointment this morning at Walthamstow branch and when I arrived at was told that they should have received a cancellation email. I received an appoint reminder instead. I was told to wait. Waited for 20 mins. Same employee said would look into my case. He did not approve papers I was told by his colleagues (customer services team) to bring. I was there for another 20 mins and in the end he said he cannot help me with my request due to the fact I Did not have the sufficient paper. He said people on phone/his HSBC colleagues don’t have a clue what they are saying (and he side more but no need to go into more detail). Request was to convert a sole account to a joint one. After 15 years and being a Premier customer this is beyond unprofessional, ridiculous and frustrating. It’s easy to change banks. So that’s what I am doing, money current, savings accounts to another bank. People need to be treated professionally and organizations need to properly evaluate their employees. I made an official complaint and I hope they learn next time (if they care). Loyalty is a not a given.”

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Posted 1 year ago

“Spoke to David Pearson today supposedly is a complaints specialist. He was rude aggressive and made personal judgement on my situation. Advising me I should managed my finances better he had no idea of my personal situation. He showed no care or compassion no empathy nothing. He came across as very rude and aggressive and when i politely asked him not to shout at me he rudely ended the call. No procedures in place to help disabled and vulnerable people. AVOID AT ALL COST!!”

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Posted 1 year ago

“My account was frozen 5 month ago without prior notice and/or any logical explanation. After numerous telephone calls, emails, etc., an individual at their complaint department sent me an email today which she calls "resolution" indicating that they have decided to retain the funds (you read steal the funds) and close the account. I am really lost for words by their action. They claim to be the largest bank in the UK and one of the best in the world!!!! HSBC robs people's money out of their accounts by freezing them out and then ask them to make a complaint!!! This is the most ridiculous law I have ever heard..... Terrible treatment of customers. I have already instructed my solicitor to make an official complaint in court to teach these thievs a good lesson. I recommend all of you to be very careful with HSBC and if you can, switch your bank immediately. You will lose big time if you trust and stay with HSBC.”

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Posted 1 year ago

“The worst bank to use experience on daily basis , no respect no customer loyalty even if you use the bank for long term or long years still the same they will make you suffer doing transfers using their services is just terrible, try and they will make you regret that you choose HSBC , I been with them for some years and for just to transfer money locally they make me regret that I choose them I spend money on calling them and visiting their brunches much more then the transfer I made and from agent to agent from service to service, the best bank give you fake promises.”

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Posted 1 year ago

“Very horrible experience with hsbc. No follow up even I carried them 3 times and FB msg them once, and go to their branch today. Let’s see they reply me not!”

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Posted 1 year ago

“HSBC UK compromised my bank accounts. They disclosed my accounts to other governmental departments without my knowledge or consent or court order. HSBC failed to be transparent with me. I felt HSBC abused my legal lack of knowledge giving me some unfounded excuses stating '' We are legally obliged by the Data Sharing Act, to provide the requested information''.. I was unable financially and mentally to fight it back and still feel powerless dealing with corrupt minds in power positions.”

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Posted 1 year ago

“I cancelled a card on line saying it was compromised and on line said a new one would be sent out . I phoned today days after to make sure a new card had been ordered and I was told no. The person would not listen so I was referred to a manager who also said no abd transferred me without saying to a woman who just would not listen and after 45 minutes I had to go to collect my son from school. I then telephoned back and was on the phone to a woman who asked me if I know my security pin no . I said pls ask the questions she asked me how long i had my account and I have held it for approx 38 years. She transferred me and I could not hear what was being asked and thought it was my date of birth. Hsbc froze my account told me I have to go to a branch but you have closed all near by branches down..told me 7 days to receive a new pin but after all this I don't know if you are sending me a new card. 2 hours of my life wasted and still no answer and then I was told by a manager I could be a scammer”

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Posted 1 year ago

“Ridiculous .. my wages ect are over 2,500 a month going into this bank .I have asked several times to open a separate savers account to set extra money aside and been refused every time . I thought with everything going on at the moment heating electricity food mortgages and food we are encouraged to try put something aside if possible but this bank makes it impossible this I find sad so would not recommend it . Looking 2 switch disgusted is an understatement”

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Posted 1 year ago

“Absolutely disgusting, keep reducing branches and services!!! One of the biggest fraudster in the system!!! Stealing from public for thire own pockets!!!! No counter service, no coins machine in branches, not enough staff to help customers... f-cking joke!!!!! F-ck HSBC, the financial services and the government!!!!”

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Posted 1 year ago

HSBC Employee is rated 1.6 based on 682 reviews