My account was frozen 5 month ago without prior notice and/or any logical explanation. After numerous telephone calls, emails, etc., an individual at their complaint department sent me an email today which she calls "resolution" indicating that they have decided to retain the funds (you read steal the funds) and close the account. I am really lost for words by their action. They claim to be the largest bank in the UK and one of the best in the world!!!! HSBC robs people's money out of their accounts by freezing them out and then ask them to make a complaint!!! This is the most ridiculous law I have ever heard..... Terrible treatment of customers. I have already instructed my solicitor to make an official complaint in court to teach these thievs a good lesson. I recommend all of you to be very careful with HSBC and if you can, switch your bank immediately. You will lose big time if you trust and stay with HSBC.