HSBC Employee Reviews

Name: HSBC Employee
Rating: 1.63

1.6 Rating 682 Reviews

15 %

of reviewers recommend HSBC Employee

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1.6

Based on 682 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5

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HSBC Employee 1 star review on 27th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yesterday I went to the Liverpool Church Street branch to make an enquiry about my account, I had an appointment with a lady Christine Lyon and was given very good advise about issues I was ignorant about, She was very friendly and helpful and I left the bank wiser and felt more confident about going into the bank for advise in the future .Thankyou for giving me good advise .”

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Posted 9 months ago

“It is with some pleasure that I can recommend the wrexham HSBC branch Proactive effective staff that do take an interest in your requirements and show you what products may be of interest for your circumstances In particular Mel Edwards took ownership of my move to a new house with kindness and understanding and ensured all aspects of my requirements were met including the substantial movement of funds to complete the exchange contracts With the branch and Mel Edward holding my hand this 76 year old is particularly grateful”

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Posted 10 months ago

“Jan Miller from Darlington branch is such an angel. She provided world class service and treated me like a queen. She helped me open an account and explained the differences in accounts. She was very patient with me with millions of questions I asked her. Thanks Jan .”

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Posted 10 months ago

“I went into the new HSBC bank in the Kingsgate shopping centre today, to sort my mums account out, we had a very nice lady help us called Tracey, she was very helpful and very professional at the way she dealt with our issues, thank you”

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Posted 10 months ago

“I always use the Harrow branch for my business banking. The staff are friendly, helpful and efficient, especially Surekha and Ravi who were the cashiers today.”

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Posted 10 months ago

“We would like to thank Will Johnstone at Lichfield Branch for his professionalism and his discretion with our Personal details. Will went above and beyond in order to satisfy our requests, a credit to HSBC and a pleasure to deal with.”

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Posted 10 months ago

“I would like to thank Azra at HSBC Bank High Wycombe branch for her professionalism and caring Service Skills. Azra kindly guided and showed me how I could use my Global account to transfer money before I go abroad, and also assisted me in paying a bill that I owed whilst on holiday using digital banking confidently and safely. I received an Excellent Service from Azra with a beautifully Smile, even though it was a very busy day at the branch. I also noticed lots of Customers walked in with various needs and guidance, the Staff were serving them patiently. I saw the Customers leaving happy and satisfied with the service they received. Thank you Azra, I am grateful for your help.”

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Posted 10 months ago

“I would like to thank Karen who works in the HSBC Reading branch. I have come across the ISA problems recently. There are no branches in Bicester and so I could not seek help. Though I am not a resident in Reading, with my friend’s help, I used WhatsApp to raise my concern on ISA. Karen is very friendly and professional. She answered my questions promptly and clearly. She clarified the points I didn’t know. Finally I could open two new fixed rate ISAs easily. Her great help is much appreciated.”

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Posted 10 months ago

“RYAN CALLANDER We called into the Cramlington Branch of HSBC without an appointment and were greeted by Ryan Callander. He helped us with transfers of funds which we were uncomfortable with. He was extremely professional and helpful. We would have no hesitation in recommending Ryan”

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Posted 11 months ago

“Went to the Harrow Branch at St Ann's Road today and a very efficient and friendly service from Ms Ravinder Kalsi. She dealt with my business in a speedy efficient manner. Highly recommend. And her colleague was equally lovely. Thank you. Date of experience: 29 May 2024”

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Posted 11 months ago

“Thank you to Emma in Durham City who unlocked my app after I arrived back from America jet lagged.Typing on my mobile wasn't easy and forgot my details as I'm 72. I took my passport in as proof and also had my debit card. She was very professional and rest my app and details so I can access my laptop.I got a text from HSBC to check it was me in case it wasn't. Thanks to Emma and HSBC”

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Posted 11 months ago

“This is the worst bank ever which I’m seeing in my life. I never had a bank account with them and they destroyed my life and my credit history in UK completely! HSBC put my name and date of birth in “ NATION FRAUD DATEBASE “ without absolutely any reason two months ago! Then I had to make extremely big complaint which I’ve been waiting for final response two months. Afterwards HSBC contacted me for their final response which was “ They don’t think they will remove my black mark and I have to wait 6 years “ If I’m not happy with the decision I have to contact Financial Ombudsman. How HSBC can do this to the people I can’t believe they make absolutely very big mess in my life. I’m actually glad and happy that very soon finally I’m leaving UK for forever. Customer service, banks and everything here is just big mess and so much headache.”

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Posted 11 months ago

“Do NOT use HSBC! I have been trying to access my the money in my account for 2 years! I got the Australian banking watchdog AFCA involved & STILL can´t get my money! They seem to be getting hacked as they keep having the wrong phone number listed for me despite me having to change it. Their website fails half the time too!”

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Posted 11 months ago

“I would like to leave my review and a big thank you to Peter from Brixton branch. He helped me and since I came to the Uk I never came across with a professional like him that was eager to help and solve my problem God bless Peter Thanks!”

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Posted 11 months ago

“I somehow locked myself out of my mobile banking app and popped into my local branch in scunthorpe and right away I required help by a young man who sorted it all out for me, I am so grateful for the help. I think his name is David so a big thank you dave.”

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Posted 1 year ago

“I would like to thank Ewelina Kuster who helped me and guided me really well to open my bank account. She explained everything in detail and answered my every queries patiently. Thank you for being warm and welcoming.”

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Posted 1 year ago

“I would like to thank Reshma who help me to ope my bank account. She explained everything very carefully and she dis the amazing job. Thank you”

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Posted 1 year ago

“There is a staff member at HSBC Branch in London bridge his name is Jamie R he is so helpful and Understanding staff member and I Thank him so much for helping me”

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Posted 1 year ago

“Terrible service after 15+ years of being a loyal customer. Had an appointment this morning at Walthamstow branch and when I arrived at was told that they should have received a cancellation email. I received an appoint reminder instead. I was told to wait. Waited for 20 mins. Same employee said would look into my case. He did not approve papers I was told by his colleagues (customer services team) to bring. I was there for another 20 mins and in the end he said he cannot help me with my request due to the fact I Did not have the sufficient paper. He said people on phone/his HSBC colleagues don’t have a clue what they are saying (and he side more but no need to go into more detail). Request was to convert a sole account to a joint one. After 15 years and being a Premier customer this is beyond unprofessional, ridiculous and frustrating. It’s easy to change banks. So that’s what I am doing, money current, savings accounts to another bank. People need to be treated professionally and organizations need to properly evaluate their employees. I made an official complaint and I hope they learn next time (if they care). Loyalty is a not a given.”

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Posted 1 year ago

“Spoke to David Pearson today supposedly is a complaints specialist. He was rude aggressive and made personal judgement on my situation. Advising me I should managed my finances better he had no idea of my personal situation. He showed no care or compassion no empathy nothing. He came across as very rude and aggressive and when i politely asked him not to shout at me he rudely ended the call. No procedures in place to help disabled and vulnerable people. AVOID AT ALL COST!!”

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Posted 1 year ago

HSBC Employee is rated 1.6 based on 682 reviews