HSBC Employee Reviews

1.4 Rating 622 Reviews
9 %
of reviewers recommend HSBC Employee
1.4
Based on 622 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5

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HSBC Employee 1 star review on 3rd November 2023
Anonymous
HSBC Employee 1 star review on 20th January 2023
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HSBC Employee 1 star review on 20th January 2023
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HSBC Employee 1 star review on 29th May 2022
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HSBC Employee 1 star review on 29th May 2022
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HSBC Employee 1 star review on 29th May 2022
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HSBC Employee 1 star review on 23rd March 2022
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7
Anonymous
Anonymous  // 01/01/2019
have been an acct holder since the 90s. I have never had a decent interaction with this bank nor any of its staff, save for the odd person in store. every time i call i have to wait on hold for over an hour. the mobile app won't let me join bc HSBC are unable to verify my details (a UK citizen since birth and an HSBC acct holder for nearly 30 years). they have charged me at every opportunity. i cannot suggest that any of their products have been competitive. they have closed accounts without given me adequate notice (because i did not reply to a letter sent to my spam email folder advising new terms which i had to agree to!!) This is a bank that treats its customers with utter contempt Do not ever open an account with them
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Posted 1 year ago
It doesn’t take much time and process to finish current account opening and operation.
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Posted 1 year ago
HSBC have completely screwed me over and messed up everything for me. I spoke with someone on 21st oct about suspected fraud on my account and they decided to do an indemnity claim against my mobile provider at the same time! without me knowing this and without my permission. so yesterday my phone got blocked and the only way to unblock it is to pay a huge bill which a cannot afford and never received the refund in the first place. In the morning they confirmed to me that they have cancelled the claim and fixed my direct debits. TODAY i notice an email from my mobile company claiming my direct debits got cancelled yesterday evening. so all in all HSBC just decide to do whatever they want and go against your wishes and screw you over. now i have no mobile until the complaint is resolved. I am a carer and have no way of contacting my employer or him contacting me in case of an emergency. this is unacceptable behavior and extremely stressful. as soon as this is resolved i will be leaving HSBC because they clearly so not deserve my custom!
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Posted 1 year ago
I've had suspected fraud on my online account. I've spoken to 4 different agents tonight and they've all ended up trying to transfer me to someone else and I end up getting cut off. I've wasted over an hour now going thought this mindless circle of events. I'm now giving up and hope to sort this out in branch tomorrow morning. Just going that of the account has been hacked that nothing happens over night!! Joke customer service. I've been with them since 2016 and will be closing the account now. The call handling staff are beyond Terrible
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Posted 1 year ago
I've been with them for 30 years. Just tried to open a bonus saver account after logging on. Cannot find anywhere on the log on site to open a new savings account. The so called ''chat'' (just a bot I expect) Doesn't even work but comes up with GSA Error. The website used to be easy to use. They have had various changes over the last year or so and it appears to have been re designed by an idiot. They claim to be very concerned about their customers. If so, why is the website so difficult to use. There is currently a message on it that says. We're very busy at the moment so don't bother ringing us ! Unbelievable. I'm seriously thinking of changing my bank.
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Posted 1 year ago
My Credit and debit accounts were defrauded. HSBC didn't notice the obviously strange transactions and that two accounts were opened in my name with large and unusual amounts being deducted daily for several weeks. Customer services are completely unhelpful. I regularly tried to contact the fraud department and was continually transferred to a different department who just asked me to call someone else or transferred me to someone else who then transferred me to another fraud department. It was impossible to speak to anybody who could help and there was no feedback at all as to what, if anything, was going on. My local branch had the same problem. After over two weeks I had no feedback but know that both accounts had been "inhibited". I was told that my gold card a/c had been re-opened and was sent two credit cards. Neither me nor my branch could activate them. This has been continuing for over 2 weeks and there has been no help from anyone. My wife is terminally ill and I cannot pay any bills at at all and no standing orders or direct debits are met. I am appalled at the hopeless manner they fail respond to my enquiries. I continue to spend interminable time on phone calls and just get transferred to someone else who then transfers me again. I am truly disgusted in their behaviour, particularly whilst they know I am going through a very difficult time. I have lodged a formal complaint but needless to say have received no response. Customer service and the numerous fraud departments are of absolutely no help and I am in despair as to how to manage while this is going on.
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Posted 1 year ago
I wish I had read these reviews sooner. I am a new customer. I wanted to find out how much I owe & how to pay it. Because I couldn't remember my credit limit my account is now blocked. 2 calls of 45 minute waiting time with one VERY rude agent who blocked my account then 3 hours of going round in circles being asked non relevant questions by a robot - I'm done. Fortunately I do not bank with them so they can chase me when my card payment is due then I will close it all down. AVOID
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Posted 1 year ago
Toll Free Number+91 7001818-022 Call Now Any Problem SolveToll Free Number+91 7001818-022 Call Now Any Problem SolveToll Free Number+91 7001818-022 Call Now Any Problem Solve
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Posted 1 year ago
Online banking on my laptop is a nightmare, I have to get a token from my mobile app every time I want to access my own bank account using my own laptop. So clumsy and totally not needed - I've got another account with Halifax, I just go in, type in my user and password and I'm in. I think HSBC are doing everything in their hands to make online banking difficult, heavy, long and terrible. This is while they're shutting down branches. Horrid way of treating customers, not to mention the nightmare for older customers who barely understand their way around a mobile and a computer.
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Posted 1 year ago
Total nightmare, I wouldn't know where to begin with. Avoid at all costs and get your business account in any other bank.
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Posted 1 year ago
It would be nice to speak to a human!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Posted 1 year ago
Horrible service spent 2hrs on hood waiting for a home loan specialist. Was rudely hung up on when asking about the process of refinancing
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Posted 1 year ago
If a negative start was an option I would have selected in. This bank has locked my business account due to a safeguarding concern, after contacting them and fidning they made a mistake they then advised it take 10 working days to be unlocked. They simply do not care that I have payroll due on Monday and many suppliers to pay in the meantime. £300-£400k a month runs through this account and they do not care that I moving the account thanks to this problem. Once again TERRIBLE bank, 40 years they have had my business account and the custoemr service team do not care that I am now leaving, bet their managers would say otherwise but they refuse to transfer you through.
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Posted 1 year ago
Operation of what appears to be a rather spiritual system of finance in which funds debit and then take extended periods of time to re-emerge, the only explanation offered being that "they are floating". Poor communication and no effort to address issues - apart from referring you through a tedious complaints procedure which seems to end up with the blame placed on the receiving bank/company each time. Best avoided.
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Posted 1 year ago
Great online banking and customer service
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Posted 1 year ago
Appalling customer service. Called twice this morning to get a temporary block on my account removed. It was a very urgent request since I had to make payments to all my bills this month: First attempt the line got cut; second attempt was successful and they promised it would be sorted in 30 minutes. I was a very naive customer and believed that. Did not check my account trusting that it’s sorted. Checked again later in the day but it still isn’t - they are asking me to call again after spending a considerable amount of my time this morning talking to their 2 different agents. However I was not in the best condition / environment to make a call again. Therefore I would be missing making my payments on time - and this would impact my credit score for sure. I am a long time HSBC Advance customer and because of this very DISAPPOINTING service, I am definitely pulling out of HSBC and will initiate my current account to be closed as soon as I get the time in the next few days. No incentive to stay with this bank when there are more competitive banks out there anyway, with more excellent and genuinely helpful customer care team, not to mention brilliant interest rates for both current and savings accounts. Not surprised why their ratings here are low. For a big bank like HSBC, i am disgusted about their level of customer care here in the UK. Definitely a big difference in experience when I was with HSBC in the Philippines.
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Posted 1 year ago
Simply the worst bank I have encountered
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Posted 1 year ago
They use every excuse they can to not give you access to your money I have been trying for 4 months to change two signatories and get online access to an existing business account, incompetent does not even come close. Do not expect ever to see a manager they are permanently, conveniently always in meetings. An the cashier staff lie through their teeth saying the other colleague you saw must have given you the wrong information. The latest reason I can not access online banking is someone deleted me as a primary user then put me back on so the process has to start again. Never give this bank your money or your trust. I am a volunteer Treasurer I do not even get paid for putting up with this grief but they do not care. They do not care that we have over due bills and could be facing court action. They do not care that the sheer frustration of trying to get this account up and running as had me in tears on more than one occaision. HSBC Heartless, Selfish, Beyond Caring Bank. Avoid it at all costs.
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Posted 1 year ago
Their advertising always seems to be disturbingly political in nature? They should stick to banking and not try to influence cultural values, it’s made me question several times if I actually want to remain with them. Performative ESG rankings are too insidious in their effects on company behaviour. As a local bank they are good, as a global company they are disappointingly corrupt
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Posted 1 year ago
my OTP phone number was incorrect. I'm on my 10th phone call and still not sorted. Have spoken to about 15 different people. STAY WELL AWAY FROM THIS BANK.
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Posted 1 year ago
HSBC Employee is rated 1.4 based on 622 reviews