Starting in mid-January 2021, I have telephoned HSBC on 4 different occasions, to request they send me a: "stamped bank letter, confirming my company holds a US$ account, and to include: account details, IBAN & SWIFT". At the end of each call I have been promised that the letter would be sent out the same day, yet nothing arrives.... As of today, my company has been given a deadline in which to produce the bank letter, yet HSBC is unable and unwilling to offer me a solution that will provide a remedy. Because of HSBC's incompetence, I fear I am about to loose a contract with an internationally renowned consultancy company, for a hospitality consultancy project in the Middle East. I suggested to the HSBC representative today that they could print, sign and then scan the letter to me - but was told this was impossible...... The only serious suggestion from HSBC, seems to be that I should raise a complaint.......... But, how will this help me, when what I need, is a letter from them, confirming I hold a bank account with HSBC, Oxford Street branch......? So frustrating!