Yet again, 3rd time now, HSBC refuses to pay legitimate funds from my Aunt's account because THEY have decided it's a fraud. They have time to phone her up to check it's ok but unfortunately she has dementia, can't understand what they are saying and is terrified of being scammed so she won't confirm anything. I have PofA, everything is in her name, all the online checks have been made, and after an hour on the phone the fraud department wanted to transfer me to another fraud department; I hung up after another half an hour. What an absolute disgrace. I am sorry for people who are in the process of or have been defrauded because the fraudsters will be long gone by the time this excuse for a service provider gets round to doing anything. Shame on you HSBC.