HSBC customer service is a joke. After staying on the phone for over 2hrs as an advance customer, my issue was not resolved - so terrible. The worse thing is those telephone banking experts do not seem to know the bank policies - you wonder how HSBC recruits these ones. They talk as if they care about their customers but run into an issue especially when on a vacation which is clearly not your fault and they'll show you who they really are. HSBC is not a reliable bank.
9 years ago
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