New phone - had to transfer something called a digital certificate. Not possible due to old phone being broken. So HBSC support said to reset my accoutn details. What a disaster! Now over 3 weeks later still cannto access my money. HSBC solutions are to sedn them a papwr form - yes really a paper form - or call them. tried callign before but get put on hold for hours and I am calling HK from Australia so its not cheap. Sent the paper form. They have advised that the user name is wrong and told me the user name to use - its NOT my user name. They also said the ID number they gave me for the form was wrong. BUT ITS EXACTLY what they sent. Their solution - send another form!!! Utter useless. All this because their system is no good and their staff have no idea. AVOID AT ALL COSTS. Closing all HK and Australian accounts.