I have had the same nightmare experience trying to comply with the online safeguarding review as another the volunteer treasurer who posted a review here 3 weeks ago. This has taken numerous days of my time over over the last 6 months now and shows no sign of being resolved despite visits to my local branch and phone calls and emails. I can only assume HSBC is determined to close our community group bank account whether we want to or not! Appalling service (not from individuals who have often seemed to be trying to help but from the whole HSBC system) but I don't suppose they will take any notice of my review either!