Tried opening a basic account for my son over a month ago. My passport id check failed (no idea why), his passport id check failed (no idea why). Called last week and was promised a call back the next day to sort the issue, didn't receive the call. Called again and was made the same promise - didn't receive the call again. Called again today and now my original application has expired because it's been over a month since I applied, so I'm expected to go through the same process all over again. Absolutely useless! Was told to visit a branch with my son to open his account instead which involves having to drive into town to a branch to make the appointment, then drive back in for the appointment! I didn't have the choice of just making the appointment over the phone with the branch. Checked the branch opening times and HSBC is no longer open at weekends, just 9am to 3pm weekdays. How the hell am I supposed to take my son into a branch and open an account for him when he's at school and I'm at work during the week? Avoid this bank at all costs, absolute shower of muppets. I would have expected more from a well established, international bank. instead you get overseas call centres, ridiculously long call waiting times and limited branch opening hours.