Worst customer experience ever! Tried to set up an account to transfer $275,000 to them and was also interested in a HELOC. I had to "apply" to be their customer and received no response for two weeks. I finally looked up their phone number online to follow up with them on my application. I was transferred five times. Each time the agent told me that it was my fault because I had obviously dialed the wrong number, when their agents were the ones that kept transferring me to those numbers. I reminded them of the basic customer service rules and one of the agents laughed at me, several spoke over me and one screamed at me and told me that she was cancelling my application. My current bank may be "boring", but I'll stay where I'm at, thank you to your really, really terrible, incompetent and non-existent customer service skills.