02nd May 2022. Attn: The Manager, HSBC Complaints International I'm a HSBC Credit card holder from Year 2001. My card's issued by HSBC Srilanka. Past 21 years I have done plenty of transactions through my card. I have fully utilized my card limit and I have paid minimum amount and financial charges without failure. I think around three times, I didn't make the payments on time and afterwards done payments for lateness charges and financial charges. Some time I exceeded my limit, that relevant charge also I had done. Frequently I'm receiving calls from your recovery department when my limit's exceed or before the due date. After I had done the payments through the machine, several time I have tried to speak to the relevant agent (recovery) , the person who receives the call always take my mob no.. and not transferring to the relevant agent. After done the payment through CDMA machine, Next couple of days again and again I receiving call from recovery department while I'm @ work. when I try to dial unable to speak to the agent, the same scenario. I'm a marketer and sorry to say I have never experienced these kind of ridiculous service from any organisation in Srilanka or any Gulf country. Meanwhile I'm using a local bank card also, their customer service's excellent. Within few minutes I can reach the agent and get the feed back. But HSBC Srilanka very difficult to contact a customer service agent. Local banks provides 24*7 customer service. But HSBC limited their customer service At last I cancelled my credit card. Its a real shame an International banking chain providing these kind of worst service to the customers and I spoked to a Manager named Krishan Fernando and he never call me back. If you compare with other local banks HSBC employees perks are very high but the service wise their very poor. Thanking you, Roshan Fernando MOB: 0094784775955 Card No: 4910 1399 6356 1904 ( Expiry 01/26)