This is the worst experience then in other countries around the world I have ( includes third world countries). HSBC Central London - never ever! I went to branch to open new bank account (just REGULAR f-ing bank account!!!) I brought all required documents with me, guy told me he don´t know the company, so he send me to different branch (maybe there would be someone who does). I went there, very nice guy made me bank account. So nice, that he put my address wrongly - even when it was written in front of him on paper from my employer. I found it after 2 weeks endless waiting for the card. I came to branch - told what happened, they told me to call customer service from their phone. So I did. I understand every third word in their ´very well maintained´ phone, but nothing solved. So I went different branch, where was possible to do it with human being, amazing. My card arrived after 2-3 days, I went to online banking to active it, didn´t pass through mobile password because they blocked my phone banking. So I tried different way to log in, blocked my online banking and give me a sign to call customer service. I called customer service, after 20 minutes waiting, operator told me to go to branch with id. I went to branch with id, they checked, told me it´s okay (indian headshake) and you can call customer service and make reset. I went home, called customer service, they told me it´s blocked and go to branch with your id. Instead of taking care about my stuff as a new person in London, I have to spend my time running around HSBC branches, because.... Honestly, I don´t know why !!!!!