Awful customer service. When I called to say I'd misplaced my card they asked me security questions that were difficult to answer such as what was the 9th digit on my card and what I had spent £8.90 on 3 days previous. When I tried to guess these they then said I'd failed and froze my account. My daughter then found the card whilst I was on the phone to them so I told them not to worry the cards been found. Three days later when I tried to make a payment my card wasn't working so called again. They were very unhelpful and almost rude. I offered to email a copy of my driving licence and give other details to verify who I was to which I was told they can't access emails! Asked then to speak to a manager and 1 week later I'm still waiting for a call and my account is still frozen. Very frustrating I've now not had access to my account for 2 weeks. I will never bank with them again.